About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Respond promptly and professionally to customer inquiries through inbound and outbound phone calls.Process patient orders for DME supplies and coordinate delivery confirmations with patients.Follow up with healthcare providers by sending authorization requests, order forms, and clinical documentation via email and fax.Maintain and update customer records accurately within the customer management portal.Document all customer interactions and order-related activities in accordance with company standards.Meet or exceed established individual and team performance metrics, including Attendance, Average Handle Time (AHT), Quality Assurance (QA), and Orders Processed.Stay current on product information, company policies, procedures, and service standards to ensure accurate and effective customer support.Collaborate with internal teams and healthcare providers to resolve order issues and ensure timely order fulfillment.Requirements
At least 6 months BPO experience handling a Healthcare Account Experience with DME and authorization is a PLUSProficient in using MS ToolsGood verbal and written English skillsMust be willing to work on-site in Buendia, MakatiAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives