About this role
Operational Management
• Supervise daily operations of all assigned outlets to ensure compliance with brand standards and company policies.
• Monitor store performance (sales, costs, quality, hygiene, and service).
• Conduct regular store visits and audits to ensure operational consistency and excellence.
• Ensure all outlets meet health, safety, and hygiene regulations.
Financial Performance
• Review and analyze store P&L performance, sales reports, and cost control metrics.
• Identify underperforming outlets and develop corrective action plans.
• Drive sales growth and profitability through strategic initiatives and promotions.
People Management
• Lead, mentor, and motivate Store Managers and their teams.
• Ensure proper staffing, training, and succession planning.
• Conduct performance reviews and address disciplinary issues when needed.
Customer Experience
• Ensure a high standard of customer service across all outlets.
• Handle escalated customer complaints and resolve issues promptly.
• Monitor online reviews and feedback to improve guest satisfaction.
Brand & Quality Compliance
• Ensure consistent implementation of brand standards and marketing campaigns.
• Coordinate with the Marketing team for local store promotions and events.
• Maintain visual merchandising and food presentation standards.