About this role
How you will make an impact (Key responsibilities): 1. Vehicle & Safety
• Operate the delivery truck safely and in compliance with traffic regulations and company policies. • Conduct daily vehicle inspections, checking fuel, oil, water, tires, lights, and brakes to ensure roadworthiness. • Maintain cleanliness and proper condition of the truck at all times. • Immediately report any mechanical issues, breakdowns, or safety concerns to the supervisor. • Ensure adherence to safety protocols during loading, unloading, and driving. 2. Delivery Operations
• Execute daily delivery schedules, ensuring timely and accurate delivery of products to customers. • Load and unload 5-gallon water bottles and cartons efficiently, ensuring proper handling to avoid damage. • Collect empty bottles from customers and replace them with new ones as per order requirements. • Maintain accurate delivery records and submit customer visit reports when required. • Navigate routes effectively to optimize delivery time and fuel efficiency. 3. Sales & Cash Management
• Promote company products to existing and potential customers to achieve assigned sales targets. • Handle all cash transactions, invoices, and receipts with accuracy and accountability. • Maintain proper documentation for all sales and collections, ensuring compliance with company policies. • Build and maintain strong relationships with customers to encourage repeat business and brand loyalty. • Lead and supervise the Assistant/Helper during deliveries to ensure smooth operations. 4. Market Awareness & Reporting
• Monitor competitor activities, pricing strategies, and customer feedback during route visits. • Report market trends, customer complaints, and operational challenges promptly to the supervisor. • Provide insights to improve service quality and identify opportunities for business growth. Qualifications & Skills
• Valid manual driving license with experience operating a 3-ton truck. • Prior experience in water, food, or FMCG distribution. • Physically fit to handle 5-gallon bottles and cartons; minimum height of 165 cm. • Strong knowledge of safe driving practices and ability to inspect and maintain delivery vehicles. • Familiarity with route planning for efficient and timely deliveries. • Proven ability to handle cash transactions accurately and maintain proper documentation. • Excellent customer service skills with the ability to build and maintain strong relationships. • Sales-oriented mindset with experience in promoting products and achieving targets. • Good market awareness and ability to report competitor activities and customer feedback. • Strong communication skills, reliability, and ability to lead and guide assistants during deliveries.
• Manage daily sales and deliveries, ensuring timely and accurate order fulfillment. • Maintain a safe driving record, adhering to traffic rules and company safety guidelines. • Provide exceptional customer service, addressing inquiries and building client relationships. • Identify business opportunities and collaborate with the sales team for strategy development. • Ensure proper inventory management and vehicle organization for efficient operations. • Complete sales reports, offering valuable insights on customer interactions and market trends. • Stay updated on product knowledge and communicate promotions to customers. • Assist in resolving customer complaints promptly, maintaining high satisfaction levels. • Uphold a professional appearance, representing the company's brand and values. • Adapt to schedule changes and work additional hours as needed, demonstrating flexibility.
• High school diploma or equivalent, with a college degree preferred. • Valid driver's license with a clean record and ability to pass background checks. • Excellent communication skills, customer-centric approach, and a friendly attitude. • Organized and detail-oriented with multi-tasking and prioritization abilities. • Physically capable of handling product deliveries, involving heavy lifting. • Basic mathematical skills for accurate order processing and inventory management. • Proficiency in basic office software and a willingness to learn company systems. • Independent decision-making skills for working with minimal supervision. • Adaptable and flexible, accommodating schedule changes and extra hours. • A positive mindset and a passion for delivering exceptional customer service.