About this role
Senior Support Engineer
Location: Cheltenham (Hybrid – 3 days onsite, 2 days remote)
Salary: £38,000 - £42,000
Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team
Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.
With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate.
This role will focus on providing both 2nd and 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.
What you'll be doing:
Providing 2nd and 3rd Line support across a varied customer baseTroubleshooting complex infrastructure, networking and Microsoft 365 issuesSupporting cloud environments and migrationsManaging and resolving escalated service desk ticketsSupporting cybersecurity technologies and security best practicesAssisting with project delivery and infrastructure upgradesWorking with backup, disaster recovery and business continuity solutionsSupporting endpoint, server and network environmentsCollaborating with internal technical teams to deliver exceptional customer outcomes
Technologies you'll work with
The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including:
Microsoft 365Azure Cloud ServicesWindows ServerActive DirectoryEndpoint Security & Antivirus SolutionsNetwork InfrastructureBackup & Disaster RecoveryMicrosoft DefenderCyber Security & Vulnerability ManagementCloud Technologies and Managed Services
What we're looking for:
Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support roleStrong Microsoft 365 administration experienceExperience supporting Azure environmentsKnowledge of Windows Server and Active DirectoryStrong networking fundamentalsExperience with backup and disaster recovery solutionsExcellent troubleshooting and customer-facing skillsAbility to manage and prioritise multiple technical issues
Why join?
Hybrid working model with only 3 days per week onsiteJoin an established and growing IT services organisationWork across cloud, infrastructure and cybersecurity projectsExposure to modern Microsoft technologies and security solutionsOpportunity to develop technically within a highly experienced teamCollaborative culture focused on service excellence and technical expertise ?
If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.