About this role
Salary: £32,000 - 35,000 per year
Requirements: Previous experience in a 2nd Line IT Support roleMSP experience is highly desirableStrong knowledge of Microsoft 365, Windows Server, and Active DirectoryGood understanding of networking fundamentalsExcellent troubleshooting and problem-solving skillsStrong communication and customer service abilitiesA proactive attitude with a passion for technology and continuous learning Responsibilities: Provide 2nd line support across desktop, server, and cloud environmentsTroubleshoot and resolve escalated technical issuesSupport Microsoft 365, Windows Server, and Active DirectoryDiagnose networking issues including DNS, DHCP, TCP/IP, and firewallsAssist with infrastructure upgrades, cloud migrations, and IT projectsSupport backup solutions and business continuity systemsMaintain accurate documentation and manage tickets within agreed SLAsDeliver outstanding customer service to a diverse client base Technologies: Active DirectoryCloudSupportMicrosoft 365TCP/IPWindowsOffice 365 More:
We are an established and growing Managed Service Provider based in Cheltenham, offering hybrid working and a permanent full-time opportunity. You will join a collaborative and forward-thinking team with genuine opportunities for career progression, ongoing training, and exposure to the latest technologies, including modern Microsoft and cloud environments. We invest in our people and offer a supportive environment with exciting expansion plans.
last updated 30 week of 2026