About this role
We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.
Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle.
You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.
What You’ll Be Doing:
Customer Experience & Personalisation
Deliver seamless login and onboarding journeys that maximise conversionEvolve the Home experience into a personalised hub, driving deeper engagementChampion a customer-first mindset, aligning product experience with Experian’s brand purpose
Innovation, Tools & AI
Champion modern product tools, experimentation, and data-led ways of workingLeverage AI-driven workflows and personalisation to enhance product experiences and efficiencyBalance innovation with secure access and fraud prevention capabilities
Leadership & Team Performance
Lead, coach, and inspire a high-performing product team, driving accountability and outcomesAct as a hands-on leader, setting clear direction while ensuring strong executionInfluence and align cross-functional stakeholders, including senior leadership
Customer Growth & Lifecycle Ownership
Own strategy and delivery across acquisition, onboarding, activation, and early engagementDrive growth in new customers, credit score views, and app engagement, including underserved segmentsOptimise re-engagement and lifecycle journeys to increase retention and long-term value
Data & Performance Driven Delivery
Define and track key growth and engagement metrics across the funnelUse experimentation and analytics to optimise performance and prioritisationTranslate insights into clear actions that drive measurable impact
Proven experience as a senior product leader in a consumer-focused, digital environmentTrack record of leading and scaling teams while delivering measurable growth outcomesExperience using modern product tools and working with AI-enabled workflows or automationStrong experience across customer lifecycle, onboarding, activation, and engagement strategiesDeep understanding of personalisation, app-first experiences, and conversion optimisationHighly data-driven, with hands-on experience in experimentation and performance analysisStrong leadership presence, with the ability to influence at executive level and align cross-functional teamsUnderstanding of security, authentication, and fraud prevention, balancing risk with seamless UXPassion for customer experience and driving meaningful engagement at scale Benefits package includes:
Hybrid working - 40% office basedGreat compensation package and discretionary bonusCore benefits include Pension, Bupa healthcare, Sharesave Scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: C/EB7
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