About this role
As a Senior Relationship Manager, you will be responsible for maintaining and expanding client relationships, driving revenue growth, and identifying up-sell and cross-sell opportunities across Experian's data, analytics, and solution portfolio.
You will serve as a trusted partner to clients by developing a deep understanding of their business operations, KPIs, success metrics, market challenges, and strategic priorities. Through this partnership, you will position Experian solutions to improve revenue, optimize operations, reduce risk, and lower costs.
Success in this role requires building credibility through reliability, business insight, and a strong customer-centric approach, while collaborating across internal teams to exceed revenue goals. You will report to Vice President, Strategic Sales.
Client Relationship & Account Management
Serve as the primary client liaison, driving satisfaction through proactive engagement and seamless supportOwn contract renewals, ensuring continued alignment, value realization, and retentionLead onboarding and solution delivery while coordinating cross-functional support (billing, accounting, AR)Broaden client footprint by engaging new stakeholders and business unitsPartner with sales leadership to advance pipeline, support deal strategy, and deliver compelling value propositionsOperational Excellence & Delivery Oversight
Oversee solution delivery and maintain disciplined operating rhythms with clients and internal teamsEnsure CRM integrity, pipeline accuracy, and reliable forecastingProactively manage risks, issues, and compliance activities (audits, escalations)Mobilize internal resources to maximize retention and growthClient Enablement & Engagement
Drive product adoption through targeted training and onboarding leadershipLead business reviews to align on outcomes, value, and future opportunitiesSustain engagement through ongoing communication and educationAlign with Sales, Product, Delivery, and Client Services partners to deliver unified client outcomesAct as a central connector to ensure a seamless, end-to-end client experience Bachelor's Degree or equivalent experience.Minimum of 5 years of complex sales or customer relationship management-related experience.Able to create exponential revenue growth.Knowledge of consumer credit reporting.Project management experience.Ability to travel. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
Great compensation package including uncapped commissionCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html#LI-Remote