About this role
Job summary Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group. Please be advised that this role is a field based role. Core responsibilities will include the following: Main point of contact for providing advice and guidance to callers into the HR Department To manage a small caseload of ER cases including Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations. To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff To support on reducing sickness absence through active management of cases including short-term & long-t
Main duties of the job Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group. Core responsibilities include providing advice and guidance within the HR Department, managing a small caseload of ER cases, developing relationships with colleagues, and ensuring the provision of advice to all managers on employment procedures. The role also involves supporting on reducing sickness absence through active management of cases and meeting key performance indicators related to casework. The successful candidate will possess effective communication skills, a can-do attitude, demonstrable organisational skills, advanced keyboard skills, and the ability to manage conflicting demands on time and resources. Prior experience in a care setting is advantageous.
About us Akari Care is a company dedicated to providing quality care and support across its community of homes. The company focuses on helping Home Managers deliver excellent leadership and care to both staff and residents. The role of an ER Advisor at Akari Care involves working closely with Regional and Home Managers to support the community of homes. This involves coaching, mentoring, training, and supporting Home Managers, providing expert advice on complex ER casework, and managing relationships with colleagues across the business. The role also includes ensuring a pragmatic approach to employee relations, managing sickness absence, grievance, and investigations, as well as working towards key performance indicators. Akari Care values communication skills, initiative, organisational skills, and confidentiality in its employees, and seeks candidates who are willing to travel and have experience in care settings.
Job description Job responsibilities Job Description
Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group.
Please be advised that this role is a field based role.
Core responsibilities will include the following:
Main point of contact for providing advice and guidance to callers into the HR Department To manage a small caseload of ER cases including Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations. To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff To support on reducing sickness absence through active management of cases including short-term & long-term sickness To support on meeting the Companys key performance indicators which relate to case work including sickness absence, grievance, investigations. To support with managing referrals to regulatory bodies where required Escalate cases and/or seek guidance from the HR Advisor(s) as and where required Collate, analyse, and produce reports monthly where requiredThe successful candidate:
Can communicate effectively, verbally and in writing, to differing audiences Can prepare accurate written correspondence, with a focus on attention to detail Have a can-do attitude and the ability to exercise initiative Have demonstrable organisational skills Possess advanced keyboard skills a high degree of accuracy and speed required in all tasks Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives Demonstrate high level of confidentiality Possess a good standard of IT systems, using Microsoft Word, Excel Be able to work effectively alone and as part of a team Must Have/Desirable: We are especially keen to hear from individuals who can demonstrate experience in the following: Provide expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters. Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law. Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment. Previous experience within a care setting is advantageous but not essential. Willingness to travel, predominantly across the North East, with occasional national travel as required.
Person Specification
Qualifications Essential
We are especially keen to hear from individuals who can demonstrate experience in providing expert advice and guidance on complex, fast-paced ER casework, interpreting and advising on ER policies and procedures, and managing a varied caseload in a dynamic care environment. Previous experience within a care setting is advantageous but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Akari Care Limited
Address Akari Care
Newcastle upon Tyne
NE9 6RL
United Kingdom
Employer's website https://www.akaricare.co.uk (Opens in a new tab)