About this role
Job summary
An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston, this is a full-time position (37.5 hours) working Monday-Friday.
The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage, and validate active and backlog waiting lists.
The administration team is based at the Weston General Hospital site.
Main duties of the job
To liaise with and act as a point of contact for queries from clinical and non-clinical staff
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
To monitor, manage and validate active and backlog waiting list data for the CDC.
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information
Assist in training of new members of the team
Maintain, order and/or receipt stationary and essential items, in line with Trust policies
Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW
To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete
Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
To liaise with and act as a point of contact for queries from clinical and non-clinical staff
Escalate patient queries, capacity problems and general issues to the roles line manager or relevant clinical staff as appropriate
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
To monitor, manage and validate active and backlog waiting list data for the CDC
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
Attend appropriate meetings as required by the roles line manager
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team
Maintain, order and/or receipt stationary and essential items, in line with Trust policies
Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW
To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete
Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC
To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
To have a clear understanding of RTT and performance targets and utilise reports effectively
Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager
Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times
Person Specification
Knowledge and Experience Essential
Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person
Desirable
Previous NHS experience Experience of using a Radiology Information System (CRIS)/Picture Archive Communications System (PACS
Skills and abilities Essential
Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail
Desirable
Working knowledge of admission policies and procedures
Qualifications and Trianing Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Radiology Department Weston Hospital
Grange road, Uphill
Weston Super Mare
BS234TQ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)