About this role
Job summary
An exciting opportunity has arisen for a suitably qualified and experienced candidate to provide senior leadership and support the development of newly forming Complex Psychosis teams in the Boroughs of Ealing and Hounslow as team manager, bringing together the existing Community Rehabilitation Service and new investment for service users who need an assertive approach to engagement as part of their clinical presentation.
Successful candidates will show significant knowledge and experience of the clinical, policy and legislative frameworks that support the care of people experiencing psychosis with complex needs. They will also be able to demonstrate clinical leadership and operational management experience within a multi-disciplinary team setting; taking responsibility for the delivery of high quality care in line with key performance indicators, supporting the response to governance requirements and shaping the team to develop and change in line with emerging Borough, Trust or National policy and guidance.
West London NHS Trust Local Services have recently moved to a Borough-based structure and as part of the Borough Management team, this role is key in shaping the service development, governance and care delivery within the Hounslow Complex Psychosis Team as well as contributing to the overarching management of care for Trust services within their borough.
As posts are available in Ealing and Hounslow, if you have a preference, please state this in your application.
Main duties of the job
Team Managers play critical roles in providing operational management, leadership and accountability within their team. They support the lead practitioners and professional leads to ensure the delivery of high-quality clinical care across the multi-disciplinary team, while supporting effective clinical governance and managing fiscal responsibilities. They lead on the development of the team with emerging national and trust guidance, together with support from the Specialist Services Service Manager.
Key to the success of the role will be establishing and maintaining relationships internally with other Trust teams in Local Services as well as externally within the local primary care networks, adult social care, and other teams and services within local communities and VCSE providers. The Team Manager will be expected to participate in and support the maintenance of new and existing relationships across the health and social care system.
We are seeking to recruit a high calibre manager with excellent communication skills; a clear commitment to delivering patient-centred quality care to a population with complex clinical needs, and a track record of delivering performance targets. The successful candidate will need to be resilient, provide a positive and motivating role model to their team, and have the skills to deliver priorities in a changing environment.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications & Training Essential
Educated to degree/diploma level with a relevant qualification or equivalent experience Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level
Experiences Essential
Experience of and demonstrable achievement in managing health/social care services including change management processes Experience of managing resources and a good track record with change management, efficiency savings and financial recovery plans Experience of modernising services without additional resources Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services. Experience of managing a diverse practitioner team and of a multi-disciplinary composition Measurable track record in involving and motivating staff to improve performance
Desirable
Knowledge of quality improvement techniques and experience of utilising them in the delivery of service improvement Experience of managing projects Experience of managing effective collaboration with sector partners e.g. third party organisations
Knowledge Essential
Knowledge of the key drivers behind Care Group policy Awareness of how to provide and receive complex and emotive information with staff, service users, carers and other stakeholders Knowledge of different presenting styles for communicating information clearly across a range of audiences An understanding of working within a psychosis pathway and of developing systems to move clients within and from supported accommodations and also support clients at home to prevent needing supported accommodation.
Operational Essential
An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives Able to hold professionals and peers to account An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets Good performance management skills combining clarity around expectations, direction and holding others to account Ability to analyse and interpret performance and financial information, excellent numerical and presentational skills Ability to encourage team creativity and identify/deliver quality improvements
Personal Qualities Essential
Mobility to travel across sites Demonstrate support for the values and beliefs of the Care Group and those of the Trust Can receive criticism and openly seeks to review and reflect on own style and presentation Resilient and self-motivated with drive and vision that is able to work on own initiative and manage a range of priorities across competing agendas Commitment to the aims and values of the NHS combined with high personal integrity Empathy towards the needs of people using mental health and related services, and a vision of how services can make step changes for improvement Demonstrate an understanding of the practices of Human Rights in the delivery of this role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name West London NHS Trust
Address Armstrong Way
1 Armstrong Way
London
UB2 4SD
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)