About this role
Job summary
An exciting opportunity has arisen to join the developing Neuro-Developmental (ND) Service as an ND Administrator on a fixed-term contract. This key role supports the delivery of a responsive and evolving service for children, young people, and their families.
Working closely with the Operational Lead, you will provide high-quality administrative support to ensure the smooth running of the service, with opportunities to contribute to ongoing development and improvement.
You will act as a primary point of contact for families, responding to enquiries with professionalism, empathy, and sensitivity. This includes supporting individuals who may be distressed or anxious, ensuring all interactions are handled appropriately. The role also requires awareness of safeguarding responsibilities, including recognising and responding to child protection concerns.
You will maintain accurate records and data systems and support the coordination of service activity, while building effective working relationships across CAMHS, Family and Therapy Services, and wider Health Board teams.
We are seeking an organised, compassionate individual with strong administrative and communication skills, able to manage a varied workload and adapt within a developing service.
This is fixed term for until 31st March 2027 to cover the needs of the service
Main duties of the job
This post sits within the Neuro-Developmental (ND) Service and forms part of a developing and evolving service.
The post holder will provide comprehensive administrative support to the Team Manager and wider ND Service, including regular communication with families. You will require strong interpersonal skills to respond appropriately to a range of enquiries, including situations where callers may be distressed, anxious, or confused. The role also requires the ability to recognise and respond appropriately to safeguarding concerns, including child protection disclosures.
You will plan, organise, and complete administrative tasks efficiently, including data entry, report typing, and email correspondence. The post holder will also attend ND triage meetings, preparing and circulating agendas, papers, and minutes.
The role includes supporting and providing day-to-day guidance to administrative colleagues where required, as well as assisting with training and development. You may also be asked to provide cross-cover for other administrative roles during periods of absence.
You will exercise judgement when managing enquiries, including those that may be urgent, sensitive, or distressing, and liaise effectively with families and professionals when clinical staff are unavailable.
The ability to speak Welsh is desirable; Welsh and English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Education Essential
Good general education to GCSE level or comparable
Desirable
IT Skills Training
Experience Essential
Knowledge of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent
Desirable
Experience of working in a healthcare setting
Aptitude & Abilities Essential
Excellent IT skills including using word processing and spreadsheets
Desirable
Welsh Patient Administration System (WPAS) trained
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Aneurin Bevan University Health Board
Address St Cadocs Hospital
Lodge Road
Caerleon
NP18 3XQ
United Kingdom
Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)