About this role
Job summary
We are looking for enthusiastic, motivated and conscientious individual with excellent interpersonal skills for this interesting and busy role.
As a member of the Elective Admissions Worthing Team, you will be the first point of contact for patients to the department and responsible for the administration of the theatre waiting list for designated specialty areas. You will be responsible for booking theatre procedures for our patients for designated specialty/specialties in line with clinical priority and waiting time targets.
Main duties of the job
We are looking for...
A good team player with the ability to manage your own workload Excellent telephone manner - *inbound and outbound patient telephone calls* Computer competence strong customer care communication and team working skills are all required experience in a clinical administration role is desirable. Full/Part time role You will also need to be able to balance tact and assertiveness, combined with the ability to work calmly and patiently within a team, in a sometimes stressful environment.
You will have experience of working in a high volume patient/customer focused role.
Experience of working within the NHS is an advantage, including knowledge of PAS, however this is not essential and we welcome applications from candidates from outside of the NHS.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Internal applicants should note that this opportunity will be offered on a secondment basis. Before applying, internal colleagues must discuss the opportunity with their current line manager to confirm whether they can be released from their substantive role if successful. Release to undertake a secondment is not automatic and must be agreed between the colleague, their current line manager, and the recruiting line manager.
Job description Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Answer the telephone in a timely and courteous manner, ensuring appointments made efficiently whilst dealing with the public in a professional and sensitive manner.Liaise with Care Group Managers/Assistants, Consultants and Medical Secretaries to manage and monitor elective inpatient and day case waiting lists in accordance with guidelines and protocols.Communicate with Theatre staff regarding the purchase or hire of specialised equipment and prostheses if requiredLiaise with Care Group Managers, Information staff, Wards, Clinicians, Operating Theatres and other departments and supply information on future admissions to facilitate the scheduling of theatre lists, bed availability and forward planning in these areas.Respond to telephone calls from patients and GPs regarding admission details, expected length of wait, procedures and pre-operative arrangementsCommunicate with Patients face to face or by Phone regarding Pre-operative Assessment/Admission dates, Arrival location/ times and Anaesthetic Instructions.Communicate with patients by phone to inform them of last minute cancellation of admission or clinical appointmentsDeal with enquiries in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public.Take urgent action on complaints from PALS, being pro-active to minimise the risk of them becoming more formal and seeking advise where necessary.
Person Specification
Worked in Admin role within NHS/Care industry Essential
GCSE C or above in English and Maths Worked in Admin role within NHS/Care industry within last 2 years knowledge of DOH targets experience talking to public/patients/medical staff over telephone Previous computer experience and the use of E-mail, Word and Excel NVQ Level 3 or equivalent experience
Equality, Diversity, and Inclusion Essential
Evidence of having championed diversity in previous roles (as appropriate to Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Sussex NHS Foundation Trust (279)
Address Worthing Hospital
Lyndhurst Road
Worthing
BN11 2DH
United Kingdom
Employer's website https://www.uhsussex.nhs.uk/ (Opens in a new tab)