About this role
Job summary
An exciting opportunity has arisen for a Full time Team Administrator, to join the new Complex Emotional Needs Team which covers the Black Country
The successful candidate will support clinical services in providing efficient administration resources to safely manage the daily team admin requirements with a patient centred approach.
Provide comprehensive administrative support across various disciplines in CEN, creating correspondence to support clinical services to enable them to function safely, efficiently and effectively.
All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.
Main duties of the job
Carry out procurement of office supplies, review stationery requirements, order printed stationery and other ad hoc items as required by the team. Maintain effective diary management as required by line manager. Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by operational procedures Process referrals appropriately by booking appointments for groups or interventions and clinic appointments as required, arranging cancellation of appointments and rescheduling where requested in a timely manner Manipulation of the Electronic Patient Record system to enter and retrieve patient data as required to support the navigation of referrals Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure. Preparing documentation in the form of letters and other correspondence as directed by the clinical team in an appropriate format
About us
Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values.
Job description Job responsibilities
To work as part of a wider administration and clerical team providing cover and support to colleagues in CERT during periods of annual leave or sickness to ensure a continuous and seamless provision of service.
Take responsibility for your own understanding of Information Governance, confidentiality, security, data protection and Caldicott Principles.
To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service.
Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
Person Specification
Experience Essential
oSubstantial recent experience of working in a busy administration environment oExperience in a customer facing role oAbility to be adaptive and flexible in response to additional workload oMeeting preparation and experience of co-ordinating meetings oProficient in Microsoft Office package specifically Word, Excel, Outlook and MS Teams
Desirable
NHS experience
Knowledge Essential
oKnowledge of a range of administrative/secretarial procedures oUnderstanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
NHS Systems such as RIO
Education Essential
oNVQ level 3 Administration or equivalent or willing to work towards achieving an NVQ level 3 oGCSE English Grade C or above or equivalent qualification
Skills Essential
oExcellent communication and interpersonal skills when dealing as first point of contact in person, on the telephone and in written correspondence. oExcellent planning and organising skills oAble to work to tight deadlines whilst ensuring work is of a high standard oExcellent word processing skills including accurate and speedy typing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Black Country Healthcare NHS Foundation Trust
Address Jack Judge House
Halesowen Street
Oldbury
B69 2AJ
United Kingdom
Employer's website https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)