About this role
Job summary
We are looking for a receptionist for our Paediatric Outpatients Department.
The postholder will provide first-class reception services to patients and their parents / guardians. They will provide administrative support to the Children's Service clinicians and other administrative and clerical workers, contributing to the overall efficient and effective running of all designated clinics.
The role comprises a wide range of specific duties and will require IT skills, together with good communication and organisation skills. The postholder must be willing to undertake any additional training necessary in order to fulfil the role.
The successful candidate will work 37.5 hours per week. There will be a need to be flexible and to provide cover during periods of annual leave / sickness.
Main duties of the job
Answering incoming calls in a friendly, courteous and polite manner, referring to the appropriate person where necessary. Respond appropriately to any queries that arise, using all information to hand to provide a response.
Registering patient details on the patient administration system, ensuring a high level of data accuracy in patient demographic information.
Provide support, together with relevant and helpful information, to patients and colleagues within your remit.
Make outgoing calls where necessary.
Book and reschedule appointments in line with the Trust Access Policy, calling patients where needed.
Ensure patient pathway status is identified and appointments booked accordingly, in line with the regulatory access targets.
Generate appointment letters within the Electronic Patient Record system (EPR) system as appropriate to send to patients.
About us With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description Job responsibilities
Responsibilities will include but may not be limited to:
Answering incoming calls in a friendly, courteous and polite manner, referring to the appropriate person where necessary. Responding appropriately to any queries that arise, using all information to hand to provide a response.
Ensure patient pathway status is identified and appointments booked accordingly, in line with the regulatory access targets.
Generate appointment letters within the Electronic Patient Record system (EPR) system as appropriate to send to patients.
Inform supervisor and services of any capacity issues.
Check new referral data information and whether patient has a Medical Record Number (MRN) within the EPR or appropriate clinical system. Ensure there are no duplicate records created.
Person Specification
Education Essential
Good level of general education
Desirable
ECDL Customer Service Training
Knowledge Essential
Competent in Microsoft Office programs Understanding of information governance issues and how to manage confidential patient information Knowledge of NHS 18 week and cancer pathway process
Desirable
Knowledge of PAS
Experience Essential
Experience working in an administrative role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West Hertfordshire Teaching Hospitals NHS Trust
Address Hemel Hempstead Hospital
Hemel Hempstead
HP2 4AD
United Kingdom
Employer's website http://www.westhertshospitals.nhs.uk (Opens in a new tab)