About this role
Job summary
The Band 3 Receptionist will provide a professional, welcoming, and efficient front-of-house service within the Urology Diagnostic Unit at St Albans City Hospital. The post-holder will be the first point of contact for patients, visitors, and clinical staff, ensuring a smooth patient journeyfrom arrival to departure.
They will manage reception duties including greeting and admitting in patients, maintaining accurate patient records, coordinating appointment flows, and supporting the clinical team with administrative tasks.
The role requires excellent communication, the ability to work in a fast-paced environment, strong organisational skills, and a commitment to delivering highquality patient care.
The post-holder will uphold the Trust's values, maintain confidentiality at all times, and contribute to creating a positive, patient-focused environment within the diagnostic unit.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
Manage patient flow through the unit by coordinating appointment times, liaising closely with clinical staff, and responding promptly to changes in schedules or urgent clinical needs.
The role includes handling telephone enquiries, providing clear information to patients and relatives, and signposting them appropriately.
The receptionist will support the administrative function of the unit by preparing clinic lists, managing incoming correspondence, scanning and uploading documents, and maintaining confidentiality in line with Trust policies.
About us With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description Job responsibilities
The post-holder will be responsible for delivering an efficient and patient-centred reception service within the Urology Diagnostic Unit.
This includes welcoming and booking in patients on arrival, checking referral details, updating electronic records, and ensuring all necessarydocumentation is complete and accurate.
They will manage patient flow through the unit by coordinating appointment times, liaising closely with clinical staff, and responding promptly to changes in schedules or urgent clinical needs.
The role includes handling telephone enquiries, providing clear information to patients and relatives, and signposting them appropriately.
The receptionist will support the administrative function of the unit by preparing clinic lists, managing incoming correspondence,scanning and uploading documents, and maintaining confidentiality in line with Trust policies.
They will also contribute to maintaining a safe and well-organised reception area, reporting problems, assisting with stock levels of administrative materials, and ensuring a professional and welcoming environment at all times.
Person Specification
Education and qualifications Essential
Educated to GCSE level or relevant job experience.
Desirable
Previous reception role experience
Knowledge Essential
Working knowledge of hospital computer systems (Patient Centre, Infoflex).
Experience Essential
Previous NHS administration Administrative experience Patient facing role experience
Desirable
Working in a changing environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West Hertfordshire Teaching Hospitals NHS Trust
Address St Albans City Hospital
St Albans
AL3 5PN
United Kingdom
Employer's website http://www.westhertshospitals.nhs.uk (Opens in a new tab)