About this role
Job summary
The post holder is responsible for coordination patient appointments, clinic booking. maintaining patient records and acting as point of contact for patients, clinicians and multidisciplinary teams. Ensure all required pre-operative information is available, documentation is completed and systems are kept up to date in line with Trust policies and confidentiality standards.
The role requires excellent organisational skills, attention to details, strong communication skills and the ability to work under pressure in a fast-paces clinical environment. It also support service delivered by prioritising workloads, responding .to queries, and contributing to service improvement through efficient administrative process.
Work flexibly as part of the administrative team to ensure continuity of service. Pre-Assessment opens from 7:30-17:30, Monday until Friday.
Main duties of the job
Within your role you will coordinate and undertake the role of booking patients pre-assessment, using spreadsheets provided by specialties. Liaise with Inpatient and Outpatient Booking teams and all directorates for the services supported by Pre-assessment Service to ensure effective pathway management and to continue good working relationship. Maintain an update patient records on Trust IT system, ensuring compliance with data protection and confidentiality Policies. Liaise with wards, theatres, pre-assessment teams and external providers to support effective scheduling and patient flow.
Manage telephone calls, emails and correspondence, prioritising workload in busy environment. Support service delivery by following standard operating procedures and contributing to service improvements. Undertake general administrative duties including filing, scanning, data entry. maintaining stationaries and ordering if requires.
***Please note we cannot sponsor this role***
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
The job description outlined above are not exhaustive list of duties and the post holder will be expected to carry put any other reasonable tasks appropriate to the role.
Person Specification
Qualifications Essential
Evidence of continuing professional development Previous healthcare related experience
Desirable
NVQ Level 3 Experience of DIC 3
Communication skills Essential
Strong written communication skills
Knowledge & Experience Essential
Ability to work autonomously with little supervision Excellent computer skills
Desirable
Experience using patient administration system, lie Careflow
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Basildon
Nethermayne
Basildon
SS165NL
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)