About this role
Job summary
About the Role
We are seeking a motivated and organised Administrator to join Montrose Health Group Ltd, a CQC-regulated provider of specialist addictions and neurodevelopmental services. This is an exciting opportunity to become part of a growing, forward-thinking organisation delivering high-quality care across residential and outpatient settings.
As an Administrator, you will play a vital role in supporting the day-to-day running of our services, ensuring smooth and efficient operations across our ADHD, Autism, and addiction pathways. You will be a key point of contact for patients, clinicians, and external partners, requiring excellent communication skills, attention to detail, and a proactive approach.
This role is ideal for someone who thrives in a fast-paced, purpose-driven environment and is passionate about making a difference. In return, you will be part of a supportive team where your contribution is valued, with opportunities for development and progression within a positive and inclusive culture.
Main duties of the job
Main Duties
The post holder will provide comprehensive administrative support to ensure the smooth and efficient running of Montrose Health Group Ltd services, including ADHD, Autism, and addiction pathways.
Key responsibilities:
Acting as a first point of contact for patients, families, and professionals via phone and email, providing a professional and compassionate service
Managing referrals, bookings, and appointment scheduling in line with service pathways and targets.
Supporting clinicians with clinic coordination, including preparation of documentation and maintaining accurate records
Inputting, updating, and maintaining patient information on clinical systems in line with GDPR and confidentiality requirements
Monitoring shared inboxes and responding to queries in a timely manner
Liaising with internal teams and external stakeholders (e.g. GPs, partner organisations) to ensure continuity of care
Supporting the ADHD and Autism assessment pathways, including tracking patient progress and ensuring documentation is complete
Assisting with prescription administration processes in line with governance procedures
Maintaining accurate filing systems and supporting audit and compliance requirements, including CQC standards
Contributing to service improvement by identifying efficiencies and supporting new processes
The role requires excellent organisational skills, and the ability to manage a varied workload within a fast-paced, regulated environment.
About us
About Us Montrose Health Group Ltd
Montrose Health Group Ltd is a CQC-regulated specialist provider of addictions and neurodevelopmental services based in Sheffield, South Yorkshire. We deliver high-quality, person-centred care, combining clinical excellence with compassion and innovation.
Our addiction services operate within bespoke residential settings in the Peak District, providing a safe, therapeutic environment for individuals with substance misuse and co-occurring mental health needs. We offer tailored, multidisciplinary care pathways focused on long-term recovery and wellbeing.
Our ADHD and Autism service provides assessments, diagnosis, prescribing, and post-diagnostic support for children aged 6+ and adults. We work in line with national guidance, ensuring timely, safe, and effective care delivered by experienced clinicians.
As a CQC-regulated provider, we prioritise quality, safety, and continuous improvement through strong clinical governance and safeguarding practices.
Our core valuesintegrity, openness, and honestyunderpin a positive, inclusive culture where staff feel valued and supported. We are committed to developing our people, promoting wellbeing, and delivering outstanding care.
Job description Job responsibilities Clinic Administrator
Montrose Health Group ADHD and Autism Clinic Sheffield
Role Purpose The Clinic Administrator provides essential administrative support to the ADHD and Autism clinic The role ensures smooth operation accurate record keeping and excellent client experience The post supports the clinical and administrative teams to maintain workflow efficiency regulatory compliance and high quality service delivery
Key Responsibilities Client Journey Support Ensure smooth progression through enquiry screening booking assessment report medication pathway and annual review
Respond to client enquiries promptly and professionally
Process referrals screening forms and consent documentation
Schedule assessments and appointments accurately
Prepare pre assessment packs and information
Support medication titration pathway administration
Maintain right to choose compliance
Administrative Workflow
Maintain accurate client records and files in line with GDPR
Update clinic databases and booking systems
Monitor assessment and report timelines
Track and follow up on outstanding reports
Support audit ready documentation for regulatory inspections
Communication and Coordination
Liaise with clinical staff assessors and support teams regarding scheduling and documentation
Ensure timely communication with clients regarding appointments paperwork and queries
Flag administrative or operational issues to the Operations Director or Clinical Lead
Systems and Process Support
Follow standard operating procedures for all administrative tasks
Identify minor operational bottlenecks and suggest improvements
Support smooth workflow between administrative and clinical teams
Performance Indicators
Client enquiries responded to promptly
Booking and scheduling completed efficiently
Assessment and report documents completed accurately
Positive client feedback on administrative interactions
Compliance with GDPR and CQC requirements
Personal Attributes
Organised and detail oriented
Reliable and professional
Calm under pressure and adaptable
Clear and friendly communicator
Strong sense of accountability and accuracy
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths Good standard of education with functional literacy and numeracy
Desirable
Relevant administration or office management qualification desirable.
Additional criteria Essential
Strong organisational skills with ability to manage multiple tasks Attention to detail and accuracy in all work Good communication skills both written and verbal Ability to work independently and as part of a team Ability to follow standard operating procedures Ability to identify minor workflow issues and suggest improvements Desirable Criteria Experience supporting a multidisciplinary clinical team Understanding of healthcare data protection requirements Experience using online booking or client management systems Interest in ADHD and autism services
Experience Essential
Experience working in an office or administrative role Experience managing appointments or client records Experience working in a healthcare or clinical setting desirable Experience using computer systems and databases
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Montrose Health Group Ltd
Address 370 Omega Court
Cemetery Road
Sheffield
South Yorks
S118FT
United Kingdom