About this role
Job summary
Working Monday - Friday 09:00 - 17:00
To provide general administrative support to the services based across all healthcare departments. The admin function is wide ranging. Each team member will focus on particular aspects of the function, with the expectation that each team member also provides cover across core elements of the team's work as required.
Main duties of the job
To provide general administrative support where needed across healthcare.
Responsible for the distribution of post received, ensuring that all correspondence is distributed appropriately and accurately.
Support the timely processing and response to routine correspondence, including complaints and concerns, in line with local and Trust guidelines.
Deal with telephone enquiries from, acting as first point of contact for the prison and external agencies, and respond accordingly.
Ensure information received from other agencies is processed in a timely and confidential manner.
To provide secretarial support using a variety of software packages to the multi-disciplinary team.
Respond to requests for Medical Records within set timescales and in line with local processes.
Scanning and filing to patient records as required.
To assist in the implementation of management information systems in use with inputting and extracting data.
Support and allocate internal/external appointments as required.
Provide admin for visiting services including appointment ledgers and appointment letters
Order supplies as required for clinical and stationery requirements.
Liaise with internal and external agencies e.g. the IT and Facilities departments, as required to ensure routine maintenance of equipment and treatment areas is kept up to date
Support data collection exercises associated with core healthcare functions as required
About us
There's a place for you at CNWL.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providingtop quality caredepends on our ability to employ the best people.We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With adiverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description Job responsibilities
Maintain the highest standards of care and service, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole.
Be aware of and follow at all times the relevant National and Local code of practice in relation to their role and function. If you are in a post that requires registration with a professional body you are required to maintain that registration with the appropriate professional body.
Protect the confidentiality of personal information that you hold unless to do so would put any one at risk of significant harm. Keep accurate and professional records and information about staff, patients and clinical care, using the document based and computer based systems in operation in the Trust. Work in accordance with local policies and procedures and the statutory frameworks which govern confidentiality and data protection, information-sharing and disclosure.
Take reasonable care of Health and Safety at work for you, your team and others; ensure compliance with health and safety standards and legislation; attend all relevant Health and Safety mandatory training.
Take responsibility for attending and participating in all mandatory & essential training to ensure the safe and efficient functioning of the trust and/or safety and wellbeing of other staff and the patients you provide services for.
Participate in the appraisal process on a minimum of an annual basis in accordance with the Personal Development Review Policy to explore and identify development needs to ensure that you are able to fulfill your job role and meet all objectives set through the process.
Be familiar with and comply with, trust policies for infection control and hand hygiene in order to reduce the spread of healthcare-associated infections. This will include a requirement to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections, including correct uniform and dress code policy, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person Specification
Qualifications Essential
A good level of general education to include 'O' Level or GCSE standard for English and Maths or equivalent
Experience and Knowledge Essential
Previous office and administrative experience Experience and knowledge of software programmes Good standard of written and oral communication
Desirable
Experience of working within an NHS department or secure settings environment
Key Skills/Abilities Essential
Ability to develop and maintain high standards of accuracy and attention to detail Ability to prioritize and plan workload to meet deadlines and competing demands
Personal disposition Essential
Willing to develop own skills and knowledge Ability to maintain quality in own work Flexible and able to provide admin cover in all healthcare areas Able to work autonomously and within a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address HMP Aylesbury
Bierton Road
Aylesbury, Bucks
HP20 1EH
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)