About this role
Job summary The Surgical Division at The Princess Alexandra Hospital NHS Trust is seeking a Complex Booking Officer on a permanent basis.
The successful candidate will work within a multidisciplinary team with clinical and non-clinical staff in accordance with the trusts policies and procedures booking patients in for procedures and appointments under Surgery division.
Main duties of the job Manage the waiting list of Consultant Surgeons within specialties operating at The Princess Alexandra Hospital, in accordance with Government Access standards and Trusts Patient Access Policy. Ensuring efficient and effective use of Main theatre and ADSU sessions. Responsible for organizing admissions and associated pre-operative assessment clinics and theatre lists. Exercise initiative and use independent judgment and analysis to book patients, dependent on their clinical needs and agreed template case mix. Responsible for decision-making To manage the waiting list of Consultant Surgeons using ALEXHEALTH and other relevant electronic booking system, Responsible for the addition, removal from waiting list, and recording of all relevant patient information to and from the waiting list. Monitor the Patient Target List (PTL) on a daily basis to ensure Government Access standards are not breached and take appropriate action to resolve any capacity issues. To coordinate surgeons theatre lists, including selecting appropriate case mix in clinical/chronological order and with appropriate attention to the medical requirements for the procedures.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
Job overview
The Surgical Division at The Princess Alexandra Hospital NHS Trust is seeking a Complex Booking Officer on a permanent basis.
The successful candidate will work within a multidisciplinary team with clinical and non-clinical staff in accordance with the trust’s policies and procedures booking patients in for procedures and appointments under Surgery division.
Main duties of the job
Manage the waiting list of Consultant Surgeons within specialties operating at The Princess Alexandra Hospital, in accordance with Government Access standards and Trust’s Patient Access Policy. Ensuring efficient and effective use of Main theatre and ADSU sessions. Responsible for organizing admissions and associated pre-operative assessment clinics and theatre lists. Exercise initiative and use independent judgment and analysis to book patients, dependent on their clinical needs and agreed template case mix. Responsible for decision-making To manage the waiting list of Consultant Surgeons using ALEXHEALTH and other relevant electronic booking system, Responsible for the addition, removal from waiting list, and recording of all relevant patient information to and from the waiting list. Monitor the Patient Target List (PTL) on a daily basis to ensure Government Access standards are not breached and take appropriate action to resolve any capacity issues. To coordinate surgeons’ theatre lists, including selecting appropriate case mix in clinical/chronological order and with appropriate attention to the medical requirements for the procedures.
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
For further details / informal visits contact:
Lynsey Doe
Admissions Team Leader
Email address: [email protected]
Telephone number 01279952869
Additional contact information
Please contact Lynsey Doe, Admissions Team Leader via email on [email protected] for further information or an informal visit.
Person Specification
Qualifications Essential
Educated to GCSE level 2 standard in English and Maths or equivalent experience. NVQ3 level or equivalent administration experience ECDL or equivalent experience
Experience Essential
Previous recent clerical experience Good understanding of data systems Experience in handling confidential and sensitive data Ability to work with absolute confidentiality Experience and knowledge of PAS and equivalent electronic booking system Microsoft Word, Outlook experience Previous experience of working in a team Able to use own initiative Ability to manage own workload and work independently, with supervision as necessary. Ability to learn cross cover skills for colleagues Enjoy working in a very busy environment
Desirable
Experience of booking patients in line with National and Trust waiting time standards Experience and knowledge of more than one electronic booking system currently used by the Trust. Good working knowledge and experience of 18 weeks RTT and diagnostic targets Previous experience within an admission function dept in the NHS Previous knowledge of ORMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address Kao Park
Harlow
Essex
CM17 9NA
United Kingdom
Employer's website https://www.pah.nhs.uk (Opens in a new tab)