About this role
Job summary We are currently seeking a Care Home Operations Manager to join our team and support homes across our Central Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays.
Main duties of the job The Care Home Operations Manager role at Barchester Healthcare is crucial for maintaining and elevating care standards across the Central Division. Candidates will be responsible for traveling to different locations to provide support where needed, either in delivering excellent care or filling in for General Manager vacancies. This position requires strategic leadership to develop action plans with Care Home General Managers and Deputies. Duties include investigating complaints, resolving concerns with healthcare professionals, promoting internal policies, and championing clinical standards through learning programs. A car allowance, paid mileage, leave options, pension contributions, and retail discounts form part of the benefits package. Essential qualifications include a registered nurse qualification or equivalent experience, senior leadership roles in care home settings, strong financial management skills, and a comprehensive understanding of regulated environments, especially CQC guidelines. A valid UK driving license is required, emphasizing regular travel and some overnight stays as part of the role.
About us Barchester Healthcare is a leading care provider known for its high standards of care and commitment to enhancing the quality of life for residents. With a focus on health, happiness, and well-being, Barchester operates numerous care homes and independent hospitals across the UK. The organisation emphasizes the importance of clinical excellence and is dedicated to developing its teams through comprehensive learning and development programs. Benefits for employees include competitive compensation packages, professional growth opportunities, and a supportive work environment that values empathy and teamwork. Barchester is compliant with regulatory requirements and is focused on continuous improvement to deliver outstanding care services. The care home operations manager role is integral to ensuring that each facility maintains the high standards for which Barchester is known, meeting the individual needs of residents consistently.
Job description Job responsibilities
We are currently seeking a Care Home Operations Manager to join our team and support homes across our Central Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days* Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services
Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones
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Person Specification
Qualifications Essential
Passionate about providing high-quality care and improving the lives of residents. Registered Nurse (RN) qualification or equivalent professional experience. Significant experience in a senior operational/leadership role in a care home setting. Turnaround home management experience. Significant experience in managing budgets, financial planning, and cost control. Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations. Strong track record of improving care quality and driving operational efficiencies. Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH. Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting. Full UK driving licence, with the ability to travel regularly and stay away from home.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Grovesend
SA4 4JW
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)