About this role
Job summary
Thank you for your interest in the position of Patient Pathway Assistant, please take time to read the job description and person specification attached.
We are looking for an individual who has excellent people skills with experience in reception work, administration and telephone appointment center's.
The perfect candidate will join our large, busy and friendly Radiology Admin Team.
The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.
This role will be cover the Basildon Hospital site, which include Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
The Ideal candidate will have these desired skills and attributes, but training will also be given;
Experience in working in a patient / customer facing role.Excellent telephone manner.Attention to detail.Work accurately and calmly under pressure.High level of computer literacy.To be able to multi-task.Excellent timekeeping.Flexibility to cover colleague absenceFlexibility to change days / hours if needed.
Please note that this vacancy may close early due to number of applications.
Main duties of the job
The Job is 37.5 hours per week, we work various shifts over 5 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 10am - 6pm, 12pm-8pm, all shifts will be on a Rota.
The role will cover different reception areas and a call center within the main Basildon site and 4 offsite locations where we run services, you will be required to travel to these sites. they are;
Main X-Ray departmentUltrasound DepartmentCTC ReceptionCourtyard MRI and CTMaternity Ultrasound receptionOrsett X-ray DepartmentSt. Andrews Centre, BillericayBrentwood Community Hospital, X-ray Department , and Thurrock Community Diagnostic Center, Grays
This Role will be based at Basildon Hospital, but you may at times required to cross site cover at one of our other Sites - Southend or Broomfield Hospital.
The main duties of this role will include Reception work - checking in and out patients, dealing with patient queries, and booking appointments.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
Are you looking for an exciting Radiology Patient Pathway Assistant - Receptionist / Booking Clerk role using your unique qualities? Then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
We are unfortunately not able to provide sponsorship for this role.
Person Specification
Education Essential
Good level of general education e.g. GSCEs or equivalent Good literacy - demonstrated through minimal mistakes on application
Desirable
Qualification in administration
Experience Essential
Reception experience Experience of working with the public
Desirable
Experience of working as receptionist in NHS or Healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)