About this role
Job summary
We are looking for a Practice Manager to join our team as we are expanding the management team at the practice.
Working hours: Part-time (32 hours/flexible).
The practice is friendly, forward thinking, operating EMIS Web clinical system and is committed to providing a high quality service to our patients.
Main duties of the job
This role is to lead in the management of the practice team including motivating and managing staff and optimising efficiency. Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
You would mainly be responsible for HR related management and ensuring the practice is CQC compliant. Please see the job description for detailed information about the duties of the role.
About us
This is a busy practice, with a list size of approximately 13,200 patients and an above average elderly population.
We have a highly skilled and experienced clinical team including GPs, Advanced Nurse Practitioners, Practice Nurses, HCA's, Practice Pharmacist and Care Co-ordinator.
Achieve excellent QOF points
Job description Job responsibilities
JOB TITLE:PRACTICE MANAGER
RESPONSIBLE TO: Drs: Whittle, Waqaas Yousaf & Fiaz Yousaf
The following are the core responsibilities of the Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
Functional management of all salaried clinical and administrative staff
Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice
Consider staff planning and develop, implement and embed an effective succession plan
Manage an effective staff appraisal and staff 1 to 1s process, and undertake appraisals for those they line manage
Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
Manage staff absences including return to work interviews and formal absence procedures.
Maintain an effective overview of and ensure compliance with HR legislation
Support with reviewing annual leave requests.
Review and process flexible working requests
Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Implement systems to ensure compliance with CQC regulations and standards
Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR
Oversee the response to and resolution of all local IT issues
Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure.
With the support of the Digital Transformation Lead, update and act as the focal point for the practice website and social media sites
Ensure staff implement the practice-wide approach to the management of all patient services matters
Identify and deliver team training where required
Be an instrumental member of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Undertake all mandatory training and induction programmes
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with a GP Partner at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Secondary Responsibilities
In addition to the primary responsibilities, the Practice Manager may be requested to:
Deputise for the Partners at internal and external meetings Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders Oversee the management of the Patient Participation Group Attend any external meetings pertinent to this role Support and participate in shared learning
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. All patients diagnosis and treatments must be held in the STRICTEST CONFIDENCE at all times To act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.Familiarisation with and adherence to Safeguarding policies is an essential requirement, as is participation in related mandatory training and safeguarding supervision. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work
ANY OTHER DELEGATED DUTIES APPROPRIATE TO THE POST.
Person Specification
Qualifications Essential
A good standard of education with excellent literacy and numeracy skills
Desirable
AMSPAR qualification (L5 in Primary Care and Health Management)
Experience Essential
Experience of managing multidisciplinary teams Experience of working with the general public Experience of working in a healthcare setting NHS or general practice experience Experience of performance management, including appraisal writing, staff development and disciplinary procedures HR understanding and experience
Knowledge and Skills Essential
Excellent communication skills (written, oral and presenting) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Ability to use own initiative, discretion, and sensitivity Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Sensitive and empathetic in distressing situations Effective time management (planning and organising) Good organisational skills Ability to effectively utilise resources Punctual and committed to supporting the team effort Ability to use initiative and judgement Ability to motivate teams, enhance morale and maintain a positive working environment Understanding of safeguarding adults and children Ability to implement and embed policies and procedures
Desirable
Competent in the use of MS Office products
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cleveleys Group Practice
Address Kelso Avenue
Thornton-cleveleys
Lancashire
FY5 3LF
United Kingdom
Employer's website https://www.cleveleysgrouppractice.co.uk/ (Opens in a new tab)