About this role
Job summary
Ivy Medical Group is looking for an experienced, resilient and motivated Practice Manager to provide senior operational leadership across our GP practice. This is a full-time, permanent role working closely with the GP Principal and wider team to ensure the smooth, safe and effective running of the organisation. Salary will be dependent on experience, with a planned start date of 1 September 2026.
The role offers the opportunity to lead a committed multidisciplinary team, support high-quality patient care, strengthen business and financial processes, and help shape the future development of a CQC-rated Good practice.
You will join a supportive, forward-thinking practice with a strong team ethos, digital-first ways of working and a published total-triage improvement story. This is a key leadership role for someone who combines sound judgement, excellent communication and a practical, solution-focused approach, and wants to make a visible difference to staff, patients and the long-term resilience of the practice.
Main duties of the job
The Practice Manager will oversee the day-to-day operation of the practice, ensuring services are well organised, safe, responsive and financially sustainable. Key duties include managing and supporting staff, coordinating rotas and workforce planning, overseeing recruitment and induction, supporting appraisal and performance processes, and helping maintain a positive working environment.
The postholder will manage core business functions including finance, payroll-related processes, HR administration, premises, health and safety, IT, information governance, policies and procedures, complaints, patient engagement and regulatory compliance. They will work with the GP Principal and clinical team to support QOF, contractual requirements, CQC readiness, service improvement and practice development.
The role also involves liaison with the PCN, ICB, NHS England, suppliers and other external stakeholders, and contributing to strategic planning and change management across the organisation.
About us
Ivy Medical Group is a friendly, patient-focused GP practice serving Burton Joyce, Lowdham and the surrounding communities. We provide care through a committed team of clinical, administrative and management staff.
The practice has a supportive and team-oriented culture, with a strong emphasis on courteous, accessible and responsive care for patients, families and carers. We have adopted digital-first ways of working, including total triage, with published improvements in patient access, waiting times and staff morale.
We are rated Good by CQC across all key questions and are committed to maintaining high standards of governance, safety and patient care. The role includes close working with the GP Principal and wider team, with scope to contribute to service improvement, staff development and future premises or practice development work.
The practice is based in a thriving riverside village setting with strong local community links and convenient access to Nottingham. Benefits include NHS pension access, generous annual leave, and the opportunity to take a meaningful leadership role in a practice with strong local roots and a forward-looking approach.
Job description Job responsibilities
Line manager: GP Principal
Accountable to: GP Principal
Hours: 37.5 hours per week
Salary: Dependent on experience
Start date: 1 September 2026
Location: Ivy Medical Group, across practice sites as required
Job purpose
The Practice Manager is responsible for managing and coordinating the operational, business and administrative functions of the practice. The postholder will support the GP Principal and wider team to deliver safe, effective, well-governed and financially sustainable services for patients.
The role requires strong leadership, sound judgement, excellent communication and the ability to manage people, systems and competing priorities in a busy primary care environment. The Practice Manager will help maintain a positive working culture, support continuous improvement, ensure compliance with relevant requirements and contribute to the long-term strategic development of the organisation.
Key responsibilities
Operational management
Oversee the day-to-day running of the practice, ensuring that services are organised, responsive and delivered to a high standard.
Ensure staff understand and fulfil their responsibilities, escalating issues appropriately to the GP Principal.
Coordinate practice meetings, communication processes and operational planning.
Support effective patient access, including digital-first and total triage processes.
Identify opportunities to improve efficiency, patient experience and service delivery.
Staff leadership and HR
Provide functional management and support to clinical and administrative staff as appropriate.
Line manage designated staff groups, which may include administrative, reception, nursing, healthcare assistant, advanced clinical practitioner, assistant practice manager and salaried GP roles, depending on agreed local arrangements.
Manage recruitment, induction, retention, succession planning and workforce development processes.
Maintain and review job descriptions and person specifications.
Support appraisal, training, staff development, performance management, disciplinary and grievance processes.
Promote a positive, inclusive and professional working environment.
Ensure staff have appropriate training and support to carry out their roles effectively.
Finance and business management
Support the GP Principal with practice finances, budgets, bank accounts, accounting systems, cash-flow monitoring and financial controls.
Work with relevant advisers and suppliers to ensure timely and accurate business administration.
Support payroll-related processes and maintain appropriate records.
Identify opportunities to improve efficiency, income protection and financial resilience.
Governance, compliance and quality
Maintain an effective overview of practice policies, procedures and compliance requirements.
Support CQC readiness and ensure action plans are progressed where required.
Support achievement of QOF and other contractual requirements with the clinical and administrative teams.
Ensure appropriate systems are in place for health and safety, risk assessments, mandatory training, information governance, confidentiality and business continuity.
Support significant event analysis, audit and quality improvement activity where required.
Ensure complaints are managed in line with current legislation, guidance and practice policy.
Premises, IT and systems
Oversee premises management, facilities issues and health and safety arrangements.
Coordinate repairs, maintenance, supplier relationships and practice development work as required.
Manage practice IT arrangements, delegating system administration tasks where appropriate.
Ensure appropriate information governance, IT security and data protection processes are followed.
Support effective use of clinical and administrative systems.
Patients, stakeholders and external relationships
Support patient engagement, including the Patient Participation Group where appropriate.
Maintain effective communication with patients, staff, partners and external organisations.
Act as a key point of contact for NHS England, the ICB, PCN, community services, suppliers and other stakeholders as required.
Work with PCN colleagues, including the PCN Manager and ARRS staff, to support aligned service delivery.
Strategic development and change
Contribute to the practice development plan and long-term strategic objectives.
Lead or support projects, service redesign and continuous improvement initiatives.
Support premises development or other organisational development work where required.
Help the practice respond to changing NHS, contractual, workforce and patient demand pressures.
General
Maintain confidentiality at all times.
Work flexibly and professionally to meet the needs of the practice.
Hold and maintain a full UK driving licence, as travel between practice sites and local meetings may be required.
Deputise for the GP Principal or represent the practice at internal and external meetings where appropriate.
Carry out other reasonable duties in keeping with the role and grade.ob title: Practice Manager
Person Specification
Experience Essential
Experience of managing staff, including supervision, appraisal, performance and development Experience of managing operational services in a public-facing, healthcare or similarly regulated setting Experience of financial management, budgeting, cash-flow monitoring or accounting procedures Experience of developing and implementing projects or service improvements Experience of workforce planning, rota management or capacity planning NHS primary care or GP practice management experience
Desirable
Experience working with PCNs, ICBs, QOF, CQC or wider NHS contractual requirements Experience managing premises, health and safety, complaints, information governance or clinical systems
Knowledge, skills and personal qualities Essential
Excellent written, verbal and interpersonal communication skills Strong IT and digital systems skills Ability to prioritise, delegate and work to deadlines in a fast-paced environment Strong leadership skills with the ability to motivate teams and maintain morale Ability to develop, implement and embed policies and procedures Proven problem-solving, analytical and judgement skills High standards of confidentiality, integrity and discretion Confident, resilient, flexible and solution-focused Full UK driving licence
Desirable
Knowledge of CQC requirements, QOF, NHS primary care contracts and information governance Clinical system user skills Relevant health and safety knowledge Ability to support strategic planning, premises development and service redesign
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills
Desirable
Degree-level qualification in healthcare, business, management or a related field Leadership or management qualification AMSPAR qualification or equivalent primary care management training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ivy Medical Group
Address Apple Tree Medical Practice
4 Wheatsheaf Court
Burton Joyce
Nottingham
Nottinghamshire
NG14 5EA
United Kingdom
Employer's website https://www.ivymedicalgroup.co.uk (Opens in a new tab)