About this role
Job summary
Work as part of a team within the Royal Hospital Oncology department and patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey through the Oncology Virtual/ Chemotherapy ward. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service. Key contacts include
Consultants Medical, nursing and therapy teams Divisional and operational managersOutpatient Appointment Centre (OAC)Admissions teamDiagnostics and imaging departmentsWard administratorCNSs and MDT team Phlebotomy and pathology Clinic reception and clinic nurses Patient navigators and clinical pathway administrators Clinical team PAs and Team leaders
Previous applicants within the last 6 months need not apply
Main duties of the job
Review the actions and instructions generated from the transcription service when requested Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on EPR. When accessing patient records ensure computerised tracking systems are used appropriately. Phone patients to provide instructions, reminders, and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations. Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action. Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please visit
https://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Education and professional qualifications Essential
Good general education, including GCSE English grade "C" or above, or equivalent
Experience Desirable
Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar Knowledge / experience of computer system
Skills and aptitudes Essential
Excellent customer care skills, including ability to use judgement, tact & diplomacy Effective interpersonal skills, to liaise and negotiate with people/staff at all levels Knowledge of patient confidentiality and the Data Protection Act Experience of prioritising own workload in a highly pressured working environment
Desirable
Ability to successfully manage and resolve difficult situations Excellent telephone manner Excellent communication skills, both written and spoken A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications Experience of team working Experience of using own initiative to help solve a problem or improve a service Experience of record keeping Excellent organisational skills
Personal Qualities & attributes Desirable
Self-motivated and solution focussed Flexible and adaptable
Other Essential
Positive approach to service needs Reliable Polite
Desirable
Prepared to learn new skills Confident Be able to undertake moderate physical efforts for periods of time to lift, file and carry.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Hampstead Heath
Hampstead London
NW3 2QG
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)