About this role
Job summary
To provide efficient, effective, and high standard reception and switchboard service to patients, staff, and visitors to Zinnia CMHT. First point of contact for the building, dealing with queries from patient's family and carers as well as other professional organisations involved with patient care.
Main duties of the job
To provide a high level of professional and confidential coordination of the reception staff. The post holder will provide support to the receptionists.
To be able to interpret and act effectively in the situation where a client is becoming agitated to the point of endangering the staff or other clients & raise alarm without further inflaming the situation.
To act as initial point of contact either by phone or face to face when dealing with patients suffering with Mental Health related problems, using tact and diplomacy as required to Ascertain the nature of the individual's enquiry.
To liaise with all professionals to ensure the smooth running of the centre & to develop good working practices & relationships with teams in the building.
To attend meetings as and when required by the admin lead
To ensure the Admin Lead is fully briefed on progress of work & action taken on delegated authority.
To manage on a day-to-day basis the provision of an efficient and effective reception service.
To establish and maintain standards and ensure these are audited and regularly reviewed.
To ensure relevant rotas are filled and to manage sick leave, annual leave, and other absence for all administrative staff.
To ensure that all administrative processes are appropriately actioned, this includes, salary returns, sickness records, complaints, ordering of stock and nonstock items.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Qualifications Essential
NVQ Level II Receptionist or Admin qualification or working towards GCSE English or Equivalent
Skills Essential
Up-to-date working knowledge of all Microsoft packages Relevant experience of working in a healthcare setting
Desirable
Working Knowledge of RIO
Experience Essential
Relevant experience of working in a healthcare setting Experience in a customer focussed environment
Desirable
Experience of working in a healthcare client faced organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Zinnia
100 Showell Green Lane
Birmingham
B11 4HL
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)