About this role
Job summary
An exciting opportunity has arisen for a full-time experienced Administrator to work within the Solihull Community Perinatal Mental Health Team.
Our PNMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services but use our own dedicated space with a separate entrance from other teams..
As administrator you will be the first point of contact for patients/staff and visitors to the base and it is essential that you present in a friendly and approachable manner.
Main duties of the job
An exciting opportunity has arisen for a full-time experienced Administrator to work within the Solihull Community Perinatal Mental Health Team.
Our team provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates from Maple leaf centre but use our own dedicated space with a separate entrance from other teams.
As an administrator you will be the first point of contact for patients/staff and visitors to the team and it is essential that you present in a friendly and approachable manner.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the team. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Qualifications Essential
NVQ Level II in Business Administrationor equivalent or working towards GCSE English or equivalent
Desirable
RSA II Typing
Experience Essential
Experience in dealing with a range of disciplines in healthcare and sensitive situations Experience in a customer focussed healthcare environment
Desirable
Experience of working in a healthcare client faced organisation
Skills Essential
Up-to-date working knowledge of all Microsoft packages Experience of working in a healthcare setting
Desirable
Working knowledge of RiO
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Maple Leaf Centre
2-4 Maple leaf drive
Marston Green
B37 7JB
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)