About this role
Job summary The role supports all aspects of stem cell collection administration, including appointment coordination, medical documentation, audio typing and liaison with internal and external stakeholders. The post holder will work closely with clinical teams, donor organisations and external agencies to ensure accurate, timely and professional administration throughout the patient journey.
Main duties of the job * Provide comprehensive administrative support for Stem Cell Collection services and general office duties. * Coordinate and manage all paperwork relating to Anthony Nolan Trust (AN), National Health Service Stem Cell Donor Registry (NHS SCDR), DKMS, Great Ormond Street Hospital (GOSH), Welsh Bone Marrow Donor Registry (WBMDR), private patient donations and other collection activity as required. * Audio type medical reports, discharge summaries, referrals, clinical correspondence and other medical documentation accurately and within agreed timescales. * Book donor medicals, stem cell collections and related appointments, ensuring all relevant documentation and information is completed and communicated appropriately. * Liaise professionally with hospital staff, patients, donor organisations, insurance companies, embassies and other external stakeholders regarding appointments, reports, accounts and administrative queries. * Maintain accurate and up to date patient records using relevant systems including MOSAIQ and DGL. * Ensure all documentation is completed accurately and stored in line with departmental processes, information governance requirements and confidentiality standards. * Support the day to day running of the department through effective office administration and general clerical duties. * Monitor and prioritise workload effectively to ensure deadlines and service requirements are consistently met.
About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, providing exceptional care across a wide range of medical and surgical specialties.
Our Haematology service delivers highly specialised care for patients undergoing complex treatments, including stem cell collection and transplantation. Working closely with national and international donor organisations, our teams play a vital role in supporting life changing and potentially lifesaving treatment pathways.
As a charity, everything we do is focused on patient care. Behind every successful treatment is a dedicated team of clinical and non-clinical colleagues working together to provide a seamless experience for patients and donors. This Medical Secretary role is an important part of that journey, helping to coordinate specialist services, support clinical teams and ensure patients receive the highest standard of care from referral through to treatment.
Job description Job responsibilities Job Title: Medical Secretary Salary: £30,000 - £35,000 Department: Oncology/Haematology Hours: 37.5 hours per week. Monday to Friday Shift patterns: 8:00am to 4:30pm, 9:00am to 5:30pm or 9:30am to 6:00pm Contract: 18 Months Fixed-Term Contract About Us: Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, providing exceptional care across a wide range of medical and surgical specialties. Our Haematology service delivers highly specialised care for patients undergoing complex treatments, including stem cell collection and transplantation. Working closely with national and international donor organisations, our teams play a vital role in supporting life changing and potentially lifesaving treatment pathways. As a charity, everything we do is focused on patient care. Behind every successful treatment is a dedicated team of clinical and non-clinical colleagues working together to provide a seamless experience for patients and donors. This Medical Secretary role is an important part of that journey, helping to coordinate specialist services, support clinical teams and ensure patients receive the highest standard of care from referral through to treatment. The Role: This is a varied and rewarding role where you will help coordinate specialist patient and donor pathways within a highly specialised clinical service. Working closely with clinicians, patients, donor organisations and external partners, you will play an important role in ensuring the smooth delivery of stem cell collection services and supporting patients throughout their treatment journey. We're looking for a highly organised administrator with strong audio typing skills, exceptional attention to detail and experience working within a healthcare environment. You will be confident managing sensitive information, prioritising competing demands and maintaining accuracy within a busy service. This opportunity would suit someone who enjoys working collaboratively, takes pride in delivering high quality administrative support and understands the important contribution that non-clinical teams make to patient care. This is a full time, Monday to Friday position working 37.5 hours per week. Shift patterns are 8:00am to 4:30pm, 9:00am to 5:30pm or 9:30am to 6: 00pm. Please note, this position is offered as an 18 Month Fixed Term Contract. What You'll Be Doing
Providing comprehensive administrative support to the Stem Cell Collection ServiceCoordinating donor medicals, stem cell collections and related appointmentsAudio typing medical reports, referrals, discharge summaries and clinical correspondenceManaging documentation and administration for donor organisations including Anthony Nolan, DKMS and NHS Stem Cell Donor Registry programmesMaintaining accurate patient records using systems such as MOSAIQ and DGLLiaising with patients, clinicians, donor organisations, insurance companies and other external stakeholdersSupporting the day to day running of the department through effective office administrationEnsuring confidential patient information is always handled accurately and professionally What We're Looking For Essential Previous experience within a healthcare or medical administration environmentStrong audio typing skillsExperience using MOSAIQ and/or DGLExceptional attention to detail Desirable Experience within private healthcareExperience within haematology, oncology, stem cell or transplant servicesExperience working with donor organisations or external healthcare agencies Benefits We offer a range of benefits including flexible working and great career opportunities. Our core benefits are: Private Medical InsuranceContributory pension scheme (total contribution up to 20%)25 days holiday plus bank holidaysLife assuranceTravel season ticket loanFamily friendly benefitsA range of retail discountsExcellent career development; with clear career pathways and access to further education We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Person Specification
Qualifications Essential
Good standard of general education including GCSE English and Maths or equivalent
Experience Essential
* Previous experience working within a healthcare or medical administration environment * Experience managing confidential patient information * Experience coordinating appointments and clinical administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name The London Clinic
Address 22 Devonshire Place
West End
W1G 6JA
United Kingdom
Employer's website https://www.thelondonclinic.co.uk (Opens in a new tab)