About this role
Job summary
An exciting opportunity has arisen to join the Pre Assessment Team as a Band 2 Clerk/Receptionist. We provide pre assessment services to the vast majority of surgical specialties across the Trust on the Royal Victoria Infirmary and Freeman Hospital sites.
Our Admin team provides an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered.
Interview Date 29 June 2026 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE
Main duties of the job
As a member of the admin team you will be the first point of contact for patients entering the department, so excellent communication and customer service skills are essential. The main aspects of the role will involve checking patients in and out of our various clinics. Booking appointments via an electronic referral system and sending out letters, taking telephone queries from patients regarding their appointments and re booking and rescheduling appointments as required using the electronic patient record and appointments system.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description Job responsibilities
Provide an efficient and friendly reception service to patients and visitors, ensuring a high quality of customer care is delivered at all times. To participate in the registration process for all new out-patient referrals. To use judgement in the allocation and rescheduling of appointments ensuring that patients are allocated to clinics appropriately. Assist in the production of necessary documentation in support of out-patient clinics ensuring the presence in case notes of patients identification labels and other essential recording sheets. Deal with queries from patients promptly, make and receive telephone calls on matters relating to the allocation of appointments. Liaise with all departments on matters relating to out-patient activity. Liaise as necessary with Consultants / Nursing Staff etc to arrange appropriate clinic sessions and appointment allocation. Ensure the accurate collection of data requirements for statistical purposes. Including the recording of accurate appointment outcomes in line with NHS Guidelines and data accreditation requirements. Monitor and review appointment waiting times in clinic ensuring that the Sister is informed of any potential problems. Liaise with the Interpreting Service in the timely booking of interpreters for patients forthcoming appointments. Liaise with the North East Ambulance Service (NEAS) regarding the appropriate booking and use of ambulance transport. Participate in departmental surveys to improve standards of care.
Person Specification
KNOWLEDGE Essential
Understanding of confidentiality issues Knowledge of eRecord system
Desirable
Understanding of Outpatient procedures Awareness of Health and Safety requirements
SKILLS Essential
Excellent communication and interpersonal skills Good organisational skills Keyboard skills
Desirable
IT Skills Good communication and interpersonal skills
EXPERIENCE Essential
Previous reception/clerical experience Previous customer care experience
Desirable
Previous NHS experience Previous telephone experience
QUALIFICATIONS Essential
Good standard of education
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address Freeman hospital
317 01 Freeman Hospital
NE7 7DN
United Kingdom
Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)