About this role
Job summary
Working Full Time: 37.5 hours per week
We are looking for a highly motivated individual to provide comprehensive Outpatient Appointment management service to The Countess of Chester Hospital, as directed by the Team Leaders.
Candidate must be flexible to help us achieve a safe, kind and effective service.
Main duties of the job
To be responsible for making new and review outpatient appointments ensuring current waiting times and administrative targets are achieved, and "NHS eReferral "policies are adhered to. To ensure that all medical outpatient appointments are made within Trust procedures and guidelines. To provide a high standard of customer service to all users of the service. Answering a high volume of incoming calls via the Appointments Hotline. Making appointments to appropriate clinics in line with the NHS "eReferral" programme, Consultants requests, departmental guidelines and the Trust's Access Policy. To enter referrals on Meditech and log all details accurately within given time-scales.
About us
The Trusts services are provided from three locations:
The Countess of Chester Hospital: providing 473 general and acute beds.Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualification Essential
Educated to GCSE Level or equivalent Customer Services NVQ Level 3 or relevant experience Advance keyboard skills Microsoft applications
Knowledge and Experience Essential
Significant previous administration experience at NVQ level 3 Team working Good customer service experience
Desirable
Knowledge of National eReferral System IT literate. Knowledge / proficiency in the use of varied computer programmes (Excel Word & Outlook) An understanding of national and local wait time targets (RTT Referral to Treatment)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Countess of Chester Hospital NHS Foundation Trust
Address Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)