About this role
Job summary
The Single Point of Access Administrator plays a vital role in the smooth and effective operation of One You Kent by acting as a central administrative and contact function for the service.
You will support the SPOA team by managing referrals, handling enquiries, maintaining accurate records, booking appointments, and ensuring clients and professionals receive a timely, professional, and personcentred response. The role is key to ensuring performance targets, data quality standards, and contractual timescales are consistently met.
Main duties of the job
The role acts as the first point of contact for One You Kent, managing referrals received via telephone, email, and digital systems. It is responsible for accurately receiving, processing, triaging, and allocating referrals in line with service pathways and agreed timescales, while maintaining clear and professional communication with service users and referring professionals.
The post holder maintains accurate client records across service systems in line with GDPR and information governance requirements, and supports administration including correspondence, appointment scheduling, and responding to service queries. They ensure all activity and outcomes are recorded to support performance monitoring and reporting.
Working closely with the SPOA Lead and wider teams, the role supports service flow and capacity, assists with workload monitoring and performance checks, and contributes to reporting, documentation, and meeting support as required. It also provides flexible cover for colleagues during periods of absence.
In addition, the role ensures compliance with service policies and contractual requirements, supports audits and data quality checks, and contributes to continuous service improvement through identifying efficiencies and improving processes.
About us
ABL Health Ltd is a dynamic, fast-growing community health organisation with an ambitious vision to create healthier lives and stronger communities. As an experienced, CQC-registered provider of community health and wellbeing services, we are proud to deliver evidence-based, innovative and person-centred care that makes a real and lasting difference.
We work in partnership with individuals, communities and system partners to design and deliver services that are locally rooted, strengths-based and responsive to need. Everything we do is driven by a commitment to reducing health inequalities, improving outcomes and ensuring people have access to the right support at the right time.
ABL is a values-led organisation where people matter. We invest in our teams, encourage innovation and collaboration, and create an environment where ideas are welcomed, and professional development is supported. If you are passionate about improving population health, enjoy working at pace, and want to be part of a supportive, multidisciplinary team that shares a genuine commitment to making a difference, we would love to hear from you.
Job description Job responsibilities
The Single Point of Access Administrator plays a key role in the effective operation of One You Kent, providing a central administrative and contact function for the service. The post holder manages referrals, responds to enquiries, maintains accurate records, and books appointments, ensuring clients and professionals receive a timely, professional, and person-centred service while supporting the achievement of performance targets, data quality standards, and contractual requirements.
The role is responsible for receiving, processing, triaging, and allocating referrals in line with service pathways and agreed timescales, alongside maintaining accurate client records and handling confidential information in accordance with GDPR and information governance requirements. It also includes managing correspondence, supporting appointment scheduling, and ensuring all activity and outcomes are recorded to support monitoring and reporting.
Working closely with the SPOA Lead and wider teams, the post holder supports service flow and capacity, assists with performance monitoring, contributes to reporting and documentation, and provides administrative support for meetings. The role also includes providing flexible cover for colleagues as needed.
In addition, the post holder ensures compliance with service policies and contractual obligations, supports audits and data quality checks, and contributes to continuous service improvement by identifying and helping to implement process efficiencies.
Person Specification
Experience Essential
Demonstrable experience in an administrative role Experience of working effectively as part of a team
Desirable
Experience in health, public health, community or social care setting Experience within a SPOA, referral management or contact centre environment
Qualifications Essential
GCSE (or equivalent) in English and Maths
Desirable
NVQ Level 3 (or equivalent) in a relevant subject
Employer details Employer name ABL Health Ltd
Address Kent House
81 Station Road
Kent
TN23 1PP
United Kingdom
Employer's website https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)