About this role
Job summary
We are looking for a Prescriptions Administrator on a permanent basis for 20 hours per week to join our existing friendly team. The Practice is open from 7:45am - 6:30pm each weekday, so the core hours of work will be between these hours. Experience within a customer care and administration environment, ideally within a medical setting, would be preferred. However, if you have energy, enthusiasm and an attention to detail with excellent communication skills, we would love to hear from you.
Main duties of the job
Main duties include:
Production of repeat prescriptions received by telephone, email, paper, online or requested in person by patients or pharmacies on patients' behalf, ensuring accuracy and compliance with repeat prescription protocol.Ensure Auto-Repeat Prescriptions are issued accurately and in a timely manner, setting up and monitoring and amending as appropriate.Liaise with local pharmacies.Initiating contact with an responding to requests from patients, other team members and associated healthcare agencies and providers.Alert the Practice Manager or GPs of any problems arising from prescritiption requests and production.Ensure records updated and prescriptions issued in accordance with Oral Contraceptive Pill Protocol.Ensure incoming post is processed effectively, clarifying, and chasing incoming post when necessary.Ensure Dossette box prescriptions are processed.Shared care agreements.Auditing late medication / inappropriate telephone requests.Care home monthly medication.Medication shortages/MHRA alerts.Processing new patient set ups.Ensure security of data in accordance with the Data Protection Act.To have thorough knowledge of all Practice Procedures.To work in accordance with written protocols.Any other duties commensurate with skills and responsibilities.
About us
We have a modern, purpose built, premises in the South Leicestershire town of Lutterworth and a growing list size of approximately 10,700 patients. We pride ourselves on providing a friendly, patient centred service. We are part of the the South Blaby and Lutterworth PCN.
Patient list size = approximately 10,700The GP team includes 4 Partners and 6 Salaried GP'sOur Partners have varied interests and include an LPT board member.We also have a large team of clinical staff including 1 ANP, 5 Practice Nurses, 1 Nurse Associate, 3 HCA's and 2 Mental Health Practitioners.We have an experienced Reception and Administration Team.The Practice is a training Practice and regularly hosts Registrars.As a training Practice we also regularly host 1st, 3rd and 5th Year Medical Students.We have PCN Pharmacist Support.We pride ourselves on high QoF achievement and prevalence.We pride opportunities to develop skills for all staff.
Job description Job responsibilities
JOB TITLE: Administrator (Prescription Services)
REPORTS TO: PRACTICE MANAGER
Job Summary:
To undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team and including:
Job Responsibilities:
Production of repeat prescriptions received by telephone, email, paper, online or request in person by patients or pharmacies on patients behalf, ensuring accuracy and compliance with repeat prescription protocol. Ensure Auto-Repeat Prescriptions are issued accurately and in a timely manner, setting up and monitoring and amending as appropriate. Liaise with local pharmacies. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Alert the Practice Manager or GPs of any problems arising from prescription requests and production. Maintain practice stock of all types of prescriptions, keep accurate records of named prescription pads received and issued and records of receipt, issue, and destruction of FP10MDA (blue scripts). Ensure records updated and prescriptions issued in accordance with Oral Contraceptive Pill Protocol. Ensure incoming post is processed effectively, clarifying, and chasing incoming post when necessary. Ensure Dossette box prescriptions are processed. Shared care agreements. DOAC/DMard bloods (booking and loading). Auditing late medication/inappropriate telephone requests. Care home monthly medication. Medication shortages/MHRA alerts. Processing new patient set ups. Booking and organising injections (Xgeva/Denosumab/B12 etc). Ensure security of data in accordance with the Data Protection Act. To have a thorough knowledge of all Practice Procedures. To work in accordance with written protocols. Any other duties commensurate with skills and responsibilities.
Person Specification
Qualifications Essential
GCSE English & Mathematics (C or above) and a least three others.
Desirable
Educated to A-level/equivalent or higher .
Experience Essential
Experience of working with the general public. Experience of administrative duties. Experience of working in a healthcare setting.
Desirable
Experience of working in general practice. Experience of working in a pharmacy.
Knowledge and Skills Essential
Flexibility to work outside of core office hours. Disclosure Barring Service (DBS) check. Maintain Confidentiality at all times. Excellent communications skills (written and oral). Strong IT skills. Clear and polite telephone manner. Competent in the use of Office and Outlook. Effective time management. Ability to work as a team member. Good interpersonal skills. Problem solving and analytical skills. Ability to follow policy and procedure.
Desirable
Use of SystmOne. Use of Accurx.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wycliffe Medical Practice
Address Lutterworth Medical Centre
Gilmorton Road
Lutterworth
Leicestershire
LE17 4EB
United Kingdom
Employer's website http://www.wycliffemedicalpractice.nhs.uk/ (Opens in a new tab)