About this role
Job summary
People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.
We are looking for a compassionate, organised and proactive Clinical Team Administrator to join our friendly Clinical Administration Team. The role will predominantly support the In-Patient Unit, while also providing flexible support across our wider clinical services. This is a rewarding role supporting our clinical teams and helping ensure patients and their families receive a warm, professional, and supportive experience.
This role includes participation in a supportive 7day rota covering some weekends and bank holidays.
Main duties of the job
Provide comprehensive administrative and coordination support to the in-patient unit team and wider clinical services Maintain accurate electronic patient records using hospice systems Communicate professionally and sensitively with patients, families, healthcare professionals and colleagues Respond promptly and professionally to all enquiries, including telephone calls, emails, web enquiries and electronic patient record tasks Assist with ordering and maintaining stock levels for clinical and administrative supplies Plan and prioritise tasks effectively in a busy environment Provide support to volunteers working within the clinical teams
About us
We are so proud of what we do, and we know you will be to. Staff are absolutely key to making the Hospice the incredible place it is. And you could be part of that.
With a rich, diverse history, which began back in 1979 with our founders, weve been making a difference ever since.
Today our free care supports 2,000 local people and their families, in Herts and Bucks. We truly are a community hospice built and funded by the community, to serve the community.
If you feel you have the compassion, drive and enthusiasm for the role we would love to hear from you!
Job description Job responsibilities
Provide comprehensive administrative and coordination support to the in-patient unit team and wider clinical services Maintain accurate electronic patient records using hospice systems Communicate professionally and sensitively with patients, families, healthcare professionals and colleagues Respond promptly and professionally to all enquiries, including telephone calls, emails, web enquiries and electronic patient record tasks Assist with ordering and maintaining stock levels for clinical and administrative supplies Plan and prioritise tasks effectively in a busy environment Provide support to volunteers working within the clinical teams
Person Specification
Qualifications, Skills, Experience, Knowledge & Approach Essential
Proven administrative experience, with the ability to work effectively as part of a team. Experience of using IT systems, including electronic record management systems. Ability to work methodically, prioritise workload and manage competing demands. Strong written communication skills with a high level of accuracy and attention to detail. Ability to work collaboratively with colleagues, volunteers and external partners. Clear understanding of confidentiality, data protection and information governance. Resilient and compassionate, with the ability to manage exposure to sensitive or distressing information. Flexible and positive approach, with a commitment to continuous service and process improvement.
Desirable
Prioritise administrative tasks effectively and escalate concerns appropriately. Use sound judgement when triaging messages and identifying urgent or clinically sensitive matters. Apply organisational policies, procedures and information governance requirements to daily tasks. Contribute ideas to enhance administrative processes and service delivery. Demonstrate a willingness to develop skills and knowledge within the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Hospice of St Francis
Address The Hospice Of St. Francis
Spring Garden Lane
Berkhamsted
Hertfordshire
HP4 3GW
United Kingdom
Employer's website https://www.stfrancis.org.uk/ (Opens in a new tab)