About this role
Job summary
Maternity cover - 1 year from July 2026
To provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Hospitals. Knowledge of secretarial or administrative procedures and systems, some of which are non-routine.
Activities such as answering queries, progress chasing, task related problem solving, acquired through experience.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
Maintaining waiting list and appointing patients.
Dealing with queries from patients and medical staff in writing, by telephone, email or post i.e., independently composing responses.
Appoint patients using a specific audiological patient management system: detailing appointments given, devices issued to patients and recording all contact with patients.
Securely take patients card details for payments for lost aids, using an online banking system.
Dealing with all types of communication i.e. a very busy telephone including type talk, written, email and face to face contact.
This necessitates of an excellent telephone manner incorporating tact and a positive attitude to the hard of hearing.
About us With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description Job responsibilities
Responsibilities for policy and service development.
Implements policies for own work area and proposes policy or service changes which impact beyond own area of activity.
Financial payments.
Securely take patients card details for payments for lost aids, using an online banking system.
Person Specification
Education and qualifications Essential
Good General Education. GCSE English (Written & Spoken).
Desirable
Computer Skills. Typing Speed.
Knowledge Essential
Computer Skills, Microsoft Word, Excel. Auditbase (In house training). RSA Level 2. Office / Organizational skills.
Experience Essential
Organizational skills. Prioritising. Excellent telephone manner. Independently planning and prioritising workload. Tact and Diplomacy. Empathy with hard of hearing patients. Good communicator. Able to work under pressure.
Desirable
Desire to learn.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West Hertfordshire Teaching Hospitals NHS Trust
Address Watford General Hospital
Watford
WD18 0HB
United Kingdom
Employer's website http://www.westhertshospitals.nhs.uk (Opens in a new tab)