About this role
Job summary
The Role
As the first point of contact for patients, you will play a vital role in delivering excellent customer service and ensuring the smooth day-to-day running of the reception area. You will work closely with clinical and administrative staff to support the delivery of high-quality patient care.
Main duties of the job
Key Responsibilities
Greeting patients and visitors in a professional and welcoming manner. Managing incoming telephone calls and responding to patient enquiries. Booking, amending, and cancelling appointments using the practice clinical system. Processing prescription requests in line with practice procedures. Receiving and distributing incoming correspondence. Maintaining confidentiality and compliance with GDPR and NHS policies. Supporting administrative tasks as required. Additional Key Responsibilities
Registering new patients and ensuring patient records are accurate, complete, and maintained in accordance with practice procedures. Undertaking a range of administrative duties to support the efficient running of the practice. Working collaboratively with the wider practice team to support the achievement of Quality and Outcomes Framework (QOF) targets. Assisting with patient recall processes by sending invitations, booking appointments, and maintaining accurate records of patient contact and outcomes and other recall programmes. Supporting clinicians and management with administrative tasks associated with quality improvement initiatives and contractual requirements. Contributing to the delivery of high-quality patient care through effective communication, teamwork, and proactive administrative support
About us
Wargrave Surgery is a friendly and patient-focused GP surgery providing high-quality primary care services to our local community. We are seeking an enthusiastic, organised, and professional Receptionist to join our busy team.
Job description Job responsibilities
Key Responsibilities
Greeting patients and visitors in a professional and welcoming manner. Managing incoming telephone calls and responding to patient enquiries. Booking, amending, and cancelling appointments using the practice clinical system. Processing prescription requests in line with practice procedures. Receiving and distributing incoming correspondence. Maintaining confidentiality and compliance with GDPR and NHS policies. Supporting administrative tasks as required.
Person Specification
Experience Essential
The successful candidate will: Have excellent communication and interpersonal skills. Be able to remain calm and professional in a busy environment. Possess strong organisational and multitasking abilities. Demonstrate good IT skills, including Microsoft Office applications. Have a positive, flexible, and team-oriented approach. Be committed to providing outstanding customer service Essential Requirements Previous experience in a customer service, reception, or administrative role. Excellent verbal and written communication skills. Ability to work accurately and maintain confidentiality. Good attention to detail and organisational skills. Flexible working may be required to cover holidays and sickness
Desirable
Desirable Requirements Previous experience working in a GP practice, NHS setting, or healthcare environment. Knowledge of EMIS Web, Docman and other clinical systems. Understanding of NHS services and patient pathways.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wargrave Surgery
Address Victoria Road
Wargrave
Reading
RG108BP
United Kingdom
Employer's website https://www.wargravesurgery.org.uk (Opens in a new tab)