About this role
Job summary
Are you a friendly, organised, and reliable person who enjoys helping others? We are looking for a GP Receptionist to join our welcoming team at our patient-centred GP practice in Yate, South Gloucestershirewhere you'll find a growing and supportive environment where every team member makes a difference.
Working Hours
23.5 hours per week
Monday 10am-3pm
Thursday 7.45am-6.30pm (includes a 90 minute unpaid lunchbreak)
Friday 7.45am -6.30pm (includes a 90 minute unpaid lunchbreak)
Main duties of the job
As one of the first points of contact for our patients, you'll play a vital role in ensuring our practice runs smoothly and that everyone who contacts us receives an excellent standard of care and service.
Your day will be varied, interesting, and busy: from welcoming patients and managing appointments to supporting clinicians and handling administrative tasks efficiently.
About us
At our practice, youll be part of a genuinely supportive, close-knit team that values each others contributions. We pride ourselves on creating a friendly, positive workplace where staff wellbeing is a priority and patient care always comes first.
If youre looking for a role that combines teamwork, patient contact, and variety, wed love to hear from you.
Job description Job responsibilities
Provide a professional front-of-house service to visiting patients and visitors Maintain and monitor the appointment system, ensuring smooth patient flow Process telephone and online appointment requests Answer incoming calls, signposting patients to the right service or clinician Scan and upload patient documents and correspondence to medical records Accurately input and code data on EMIS clinical systems Support the clinical team with day-to-day administrative tasks Manage emails, post, and other correspondence efficiently Assist with opening and closing procedures and keep reception areas clean and organised Attend team meetings and contribute to continuous improvement of practice processes
Person Specification
Experience Essential
Warm, approachable, and professional with excellent interpersonal and communication skills. Able to work well under pressure and manage multiple tasks. Discreet and respectful of confidentiality. Competent in IT and administration. Experienced in customer service or front-facing roles.
Desirable
Previous experience working in a GP surgery or NHS environment. Familiarity with EMIS or other clinical systems. Basic understanding of medical terminology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wellington Road Family Practice
Address Wellington Road
Yate
Bristol
BS37 5UY
United Kingdom
Employer's website https://www.wellingtonroadfamilypractice.co.uk/ (Opens in a new tab)