About this role
Job summary
Why Join Us?
Be part of a forward-thinking team dedicated to delivering outstanding patient care. Work in a supportive environment with opportunities for professional growth. About the Role
As a Clinical Administrator, you will provide essential clinical and non-clinical admin support to our Practice Management Team, Doctors, and Healthcare Professionals. Your role will include:
Managing reception duties, including patient interactions (face-to-face and by phone). Handling administrative and secretarial tasks to ensure smooth practice operations. Demonstrating initiative, problem-solving skills, and adaptability in a busy healthcare setting. Who We are Looking For
You'll be a great fit if you have: Strong communication skills (written and verbal). The ability to remain calm under pressure and work flexibly. A team-oriented mindset with a proactive approach. Previous experience is preferred.
About Marston Forest Healthcare
Were a vibrant and expanding practice offering:
A multidisciplinary team including GPs, Nurses, FCPs, Midwives, Mental Health Link Workers, and more. A supportive and collaborative work culture.
Main duties of the job Main Duties:
Front Desk Management Greet patients, handle appointments (bookings, cancellations, reminders), and manage enquiries via phone, email, and in person.
Patient Records & Data Handling Update and maintain electronic health records on SystmOne, ensuring accuracy and confidentiality.
Clinical Admin Support Assist GPs and nurses with tasks like processing referrals, test results, secretarial tasks and prescription requests.
Prescription & Workflow Management Process repeat prescriptions, liaise with pharmacies, and manage clinical correspondence.
Team Collaboration Work closely with clinicians, reception staff, and external healthcare providers for seamless service delivery.
About us
The population of Cranfield and Marston is expecting to double over the next 5-10 years and we are looking for an individual who has the ability to thrive in a team environment and support the implementation of our organisational plan.
We provide excellent healthcare, with both clinical staff consisting of GP's, Nurses, FCP's, Midwives, Mental Health Link Workers, Social Prescriber CAMHS, HCA's and community staff, Clinical Pharmacist and Clinical Technicians. and administrative staff, including administrative staff.
Job description Job responsibilities
We are seeking a full time candidate, 37.5 hours per week. Expectations can be discussed in depth at the interview. The ideal candidate will have clear and effective communication and organisation skills, which will come naturally to them whilst supporting colleagues in the delivery of an outstanding patient experience. Having evidence of delivering a high level of customer care to patients will be vital in supporting the business in achieving its objectives. Experience is preferred.
Person Specification
Qualifications Essential
NVQ level 1 or 2 in customer care GCSE English, Maths Grade C or above
Desirable
Ability to use Systm1 software Experience in working in Primary Care/NHS Ability to use Microsoft Office, Word/Excel
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dr Imran Ismail and Partners T/A Marston Forest Healthcare
Address 59 Bedford Road
Marston Moretaine
Beds
MK43 0LA
United Kingdom
Employer's website https://marstonforesthealthcare.co.uk/ (Opens in a new tab)