About this role
Job summary
Band 2 Receptionist (Day Surgery Unit - WBCH Thatcham)
This is a part-time post for 30 hours per week.
PLEASE NOTE: This post is based at West Berkshire Community Hospital, London Road, Benham Hill, Thatcham, RG18 3AS.
The receptionist is responsible for performing complex administrative functions and also responsible for receiving patients and visitors attending the day surgery unit, taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the Day Surgery Unit.
Main duties of the job
To act as a receptionist to the unit; promote a businesslike, but friendly and supportive role to all visitor and patients attending the unit. To receive phone calls to the unit; take initial action; to liaise with other staff within the Department and Trust as appropriate. To check patients in and out of the department using the EPR. Responsible for keeping the work environment safe and organised. Calling patients the day before surgery to confirm attendance. To assist with the administrative running of the department, photocopying, filing and other general clerical tasks as required. To assist in support and training of new staff where appropriate. To use own initiative when requested by line manager in the management of work processes. Be responsible for the management of own workload.
About us
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values:Compassionate,Aspirational, Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person Specification
Education Essential
GCSE in English & Maths or equivalent
Desirable
Experience using Microsoft packages
Skills, Knowledge & Abilities Essential
Organised and Methodical Ability to work as part of a team Computer literate
Desirable
Keyboard skills
Experience Essential
Previous NHS experience Reception/Customer facing experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address West Berkshire Community Hospital
London Road, Benham Hill
Thatcham
RG18 3AS
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)