About this role
Job summary
3VHealthcare Ltd have been commissioned by the NHS since 2008 and are graded as 'Good' with areas of outstanding by the CQC.
We are looking for an Administration Assistant to join our busy team based in Chapel-en-le-Frith and providing support to outpatient clinics within Derbyshire and Cheshire.
The successful applicant will work within the business providing high quality administration support to patients and colleagues.
The post holder will work closely with the Service Managers, Clinicians and other administration staff to ensure our patients experience a safe and smooth pathway through the service.
Please be aware that this role is not eligible for visa sponsorship. Applicants must already have the legal right to work in the UK.
Main duties of the job
The post holder will work within the organisation providing high quality administration support across all aspects of the business. They will be responsible for a range of duties from processing referrals to arranging appointments, clinic preparation and outcomes and dealing with general enquiries. The post holder will work closely with the service managers, clinicians and other team members to ensure patients experience a safe and smooth pathway through the service.
The post holder will also be required to contribute to the improvement and development of the service.
Attached to this advert is a full and comprehensive Job Description and Person Specification.
About us
3VHealthcare Ltd has been delivering high quality patient care commissioned by the NHS since 2008. Services include the provision of consultant led outpatients, minor surgical and diagnostic procedures for NHS patients in Derbyshire and the surrounding areas. The organisation was created by local GP Practices with the aim to provide excellent, local care in a wide range of specialities.
3VHealthcare Ltd has a multi-level organisational structure. The organisation is led by 3 Executive Directors, and is supported by a Head of Business and Operations, a Business and Information Manager and a Clinical Services Manager.
The services are led by 16 clinicians, 3 Service Managers and a clinical pharmacist.
Healthcare and administrative support is provided by 6 team members working a combination of full and part time hours.
Job description Job responsibilities
The below sections outline some of the main duties and responsibilities of the post holder. This is not an exhaustive or inflexible list and the post holder may be required to undertake other duties to support the needs of the organisation.
Administration Support
Welcome patients, relatives and other visitors to clinics providing clear instructions and information regarding their appointments.
Provide help and advice to patients in clinic settings and over the telephone.
Assist with management of office answerphones and action or escalate tasks as appropriate.
Register Patients accurately onto the Patient Administration Systems.
Action and process referrals received via email and the NHS e-referral service.
Book, adjust and cancel patients appointments as required.
Regularly undertake telephone contact to confirm appointments with patients.
Assist service managers with input of data and associated administration tasks as required.
Upload dictations to allocated typing services.
Upload documents to the patient administration system.
Ensure all stock levels are maintained and accurately recorded.
Arrange further investigations at Hospitals when required.
Book and cancel clinic rooms at host locations.
Communication
Understand the roles and responsibilities of all team members to ensure appropriate, effective and timely communication of information.
Adhere to the organisations Data Protection Policies at all times when communicating with patients, carers, colleagues and outside providers.
Deal sensitively with patients and carers, providing appropriate support, information and advice.
Ensure accurate and secure record keeping using approved systems.
Quality and Service Improvement
Assist in the management of waiting list times and improved access to the service.
Report any concerns regarding standards to an appropriate manager or the Board of Directors.
Personal development and education
Develop the scope of his/her skills to meet the needs of the service and undertake any necessary training required due to the changing needs of patients and the service.
Share knowledge and assist in the orientation of new members of staff.
Actively participate in staff meetings to promote development of the organisation.
Actively participate in regular Personal Development Reviews.
Person Specification
Personal Qualities Essential
Flexible with regard to working arrangements to suit the demands of the service. Good time management skills. Performs well under pressure. Full clean UK drivers license.
Desirable
A team worker who can demonstrate a collaborative approach to teamwork.
Experience Essential
Administration work based experience Must be able to work on own initiative as well as within a team Hospital or healthcare work based experience Dealing with patients and/or public
Qualifications Essential
3 GCSEs or equivalent (including English) IT skills (e.g. Microsoft office package) Health and social care training or work based experience
Desirable
Typing qualification IT skills (e.g. EMIS or other patient administration systems)
Research and Training Essential
Evidence of continued professional development.
Desirable
Knowledge of professional issues and innovations in clinical practice.
Skills Essential
Able to communicate effectively with all members of the team. Familiarity with medical setting Ability to work without direct supervision. A high standard of inter-personal skills. IT skills.
Desirable
Ability to prioritise workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name 3VHealthcare Ltd
Address Chapel Health Centre
Thornbrook Road
Chapel-en-le-Frith
Derbyshire
SK23 0RG
United Kingdom
Employer's website https://3vhealthcareltd.wordpress.com/ (Opens in a new tab)