About this role
Job summary
We have a Vacancy for Clerical Officer to join the team at Northwick park Hospital Radiology Department
The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
They will take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
They'll also be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
This vacancy may close early once sufficient applications have been received. To avoid disappointment please submit your application early.
Main duties of the job
To act as the first point of contact for all patients as they arrive for their examinations in the Imaging department and attending to members of the general public seeking information and support regarding Imaging services.
To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department. ID badges and security checks are undertaken on first arrival.
To deal with all telephone queries entering the department from Patients, General Practitioners, Consultants and other Hospitals, as well as general Departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff. To ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
To view the full main responsibilities, please see the attached the Job Description and Person Specification.
Person Specification
Qualifications Essential
Good standard of education at Secondary level Level 3 Vocational Qualification or equivalent experience
Desirable
Recognised qualification or possess the willingness to be trained
Skills Essential
To communicate and deal effectively with callers in person and by telephone and pass on accurate messages and information Ability to work under pressure To work well within a team structure Good timekeeping
Desirable
Ability to empathise with patients
Knowledge & Experience Essential
Computer literate Experience in dealing with people at all levels. Knowledge of Data Protection Act and patient confidentiality
Desirable
Worked in a hospital environment previously Knowledge of a Radiology Department Knowledge of PACS or equivalent hospital system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name London North West University Healthcare NHS Trust
Address Northwick Park
Watford way
Harrow
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)