About this role
Job summary
Breast Test Wales is looking for a highly motivated and competent part-time Screening Pathway Administrator to join our team and play a vital part in a rewarding role.
Working within Breast Test Wales the post holder will be supporting the delivery of national screening programmes in Wales by providing essential pathway administration functions, including scheduling, processing data, extracting, and analysing information for participant screening records and handle participant communications.
You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.
You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.
The post-holder will offer advice and assistance in a professional and sensitive manner to screening women and other parties and will be required to undertake reception duties at the Breast Screening Centre.
A working knowledge of Microsoft packages including Word, Outlook and Excel is required.
Hours worked will be Wednesday to Friday 09:00 to 17:00 with 30 mins unpaid lunch break
The ability to speak Welsh is essential for this post.
Main duties of the job
Deliver high-quality administrative support by accurately managing participant records and pathways in line with data protection and governance standards.
Apply knowledge and judgement to assess screening history, allocate appropriate pathways and complete required failsafe checks.
Coordinate appointments, ensuring efficient booking, rescheduling and cancellation processes.
Act as a key point of contact, providing clear guidance and handling sensitive enquiries from participants, clinicians and healthcare professionals.
Communicate screening information effectively.
Support operational service delivery, including results processing, documentation management.
Maintain compliance with national policies and contribute to audits, quality assurance and continuous service improvement.
Maintain data integrity across multiple IT systems and national databases.
Contribute to team effectiveness through collaboration, training support and proactive service development.
About us
We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Minimum 5 GCSE's or equivalent experience. NVQ level 3 or equivalent in Business Administration or Customer Care or willingness to work towards one
Desirable
IT related qualification
Skills Essential
Good level of interpersonal and communication skills. Excellent telephone skills. Team player. Ability to prioritise work and use own initiative. Ability to work under pressure and to meet deadlines ensuring high level of accuracy at all times. Good attention to detail.
Desirable
Able to speak, read and write in Welsh
Experience Essential
Previous administrative experience in a customer service environment
Desirable
Experience of working in a health service environment
Knowledge Essential
Good level of knowledge across a broad range of administrative functions.
Desirable
Knowledge of Screening Programmes.
Personal Attributes Essential
Ability to work well under pressure and maintain concentration whilst dealing with constant interruption. Enthusiastic. Ability to demonstrate sensitivity and composure
Desirable
Comfortable conversing in Welsh with members of the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Public Health Wales
Address Breast Test Wales
Maes Du Road
Llandudno
LL30 1QY
United Kingdom
Employer's website https://phw.nhs.wales/ (Opens in a new tab)