About this role
Job summary
We are looking for an adaptable and compassionate Administration Lead to efficiently manage the administrative service that supports delivery of the locally commissioned service and Healthy Child Programme led by Public Health Nursing across Hertfordshire for families with babies, children/ young people.
Main duties of the job
Manage, develop and co-ordinate the Standard Operating Guidance processes within the team. Update Standard Operating Guidance as needed. Maintaining processes for Public Health Nursing Administrative staff and monitoring the performance and standards through reporting and appraisals. To supervise and coordinate the daily running of the Hub functions, effectively at all times and escalate concerns if gaps are identified. Line Management of a team of public health nursing hub administrators. To undertake pieces of delegated project work demonstrating the ability to work on own initiative for long periods of time, producing timely reports on the progress of such project work. Ensure effective communication between the Administration service and PHN clinical staff to ensure smooth Responsible for extracting and manipulating data to report activity produced by SystmOne. Actively participate in the appraisal process and to ensure appraisals are completed within timescales for all staff. Organise and manage delegated work effectively and be responsive to the changing needs of the service. Responsible for ensuring compliance with the Trust Corporate Business Guidelines by implementing and maintaining effective office systems and procedures, making maximum use of technology and delivery of the Green Agenda at HCT. Ensure that files and records are stored and retrieved appropriately in accordance with the Trust records management policy.
About us
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Job description Job responsibilities
Please see attached job description for more details.
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
Person Specification
Qualifications and Training Essential
NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience. Educated to G.C.S.E. or equivalent in English and Maths
Desirable
Evidence of continuous professional development
Skills and Personal Qualities Essential
Excellent written and verbal communication and interpersonal skills Excellent organisation skills with the ability to work under pressure and to tight deadlines Possess resilience to deal with any distressing and/or emotional demands of the role Strong organisational and prioritisation skills with the ability to work autonomously with minimal supervision Able to effectively escalate risk or incidents to ensure on-going patient care
Experience and Knowledge Essential
Experience of line managing, supervising and training staff. Confident and competent use of Microsoft Office and relevant administrative systems Experience managing confidential records and awareness of information governance Significant experience in administrative roles, ideally within health or public sector services. Experience of SystmOne or other electronic patient record systems Experience monitoring staff performance and participating in the appraisal process.
Other Requirements Essential
Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hertfordshire Community NHS Trust
Address Howard Court
Welwyn Garden City
AL7 1BW
United Kingdom
Employer's website https://www.hct.nhs.uk (Opens in a new tab)