About this role
Job summary
We are looking to recruit two Care Coordinators to join our expanding team within the Barnsley Primary Care Network. You will work as part of a supportive multidisciplinary team, building on our successful existing model of coordinated, patientcentred care.
In this role, you will work closely with PCN practices and wider MDT colleagues to coordinate key activities, ensuring patients have timely access to services, advice, and information. You will help ensure that health and care planning is efficient, wellorganised, and centred around patient needs.
We will contact successful candidates for interview throughout the recruitment process.
Please note: previous applicants need not apply.
Main duties of the job
The Care Coordinator works as part of the multidisciplinary team to support patients in navigating health and care services, improving their understanding of their conditions, and enabling personalised, patientcentred care planning. The post holder coordinates key activities across the PCN, ensuring timely access to services, continuity of care, and effective communication between patients, families, and professionals.
They will proactively manage a caseload of patientsoften those with longterm conditions, complex needs, or requiring enhanced supporthelping them engage with services, selfmanagement tools, and community resources. The role supports the delivery of personalised care, shared decisionmaking, and improved health outcomes.
Practices may align additional or different responsibilities to this role, including administrative or reception duties, depending on service needs.
About us
Barnsley Primary Care Network:
Barnsley has established one super Primary Care Network (PCN) of over 250,000 patients which includes all of GP practices across Barnsley. This is supported by six Neighbourhood Networks building on our successful and existing model of neighbourhood working; this enables us to maintain and focus on the specific needs of each local area whilst allowing integration at a borough wide level.
BHF are fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme. Therefore, should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact a member of the HR team at [email protected] and we will be happy to help.
Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.
Job description Job responsibilities
Key responsibilities
Work with people, their families and carers, to improve their understanding of their condition.
Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes and continuity of care.
Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
Signpost patients where appropriate to other additional roles within the PCN for example Social Prescribers and Health & Wellbeing coaches.
Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.
Support the co-ordination and delivery of multidisciplinary teams with the PCN.
Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decision-making conversations.
Process and book appointments by telephone or written format as requested via practice.
Process referrals to community nursing and other professionals.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent GCSEs/A Levels or equivalent experience Administrative or care related qualification Evidence of CPD
Desirable
Holds relevant NVQ Level 3 qualification or equivalent experience Health or social care qualification
Knowledge, Skills and Personal Qualities Essential
Excellent written and spoken skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues. Good technical literacy with Microsoft Office packages. Able to work independently and manage own workload. Able to build strong professional relationships. Demonstrable experience of effective planning and organisation skills to deliver targets and meet deadlines. Able to analyse and interpret information and present results in a clear and concise manner. Understanding of confidentiality & GDPR Awareness of personalised care principles
Desirable
Understanding of social determinants of health and how these can be addressed with patients. Knowledge of local health & care pathways Understanding of long term conditions
Deposition/Approach to work Essential
Creative, flexible and sensitive approach to working with people with diverse support needs Ability to motivate people Ability to reflect on and share best practice with peers Able to travel locally as required Passionate about combatting disadvantage and inequality in healthcare Able to work as part of a team
Experience Essential
Knowledge and understanding of Primary Care and Primary Care Network. Experience working with healthcare professionals and/or previous experience in a GP practice or in the primary care sector. Experience in a patient facing or administrative role Experience supporting vulnerable individuals
Desirable
Experience coordinating with multiple stakeholder or individuals to meet specified outcomes. Experience providing advice/signposting. Experience using a patient clinical system. Knowledge of a range of local community groups which support wellbeing. Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention. Experience with care planning or coordination Use of clinical systems (EMIS/SystmOne)
Skills and Competencies and Personal Qualities Essential
Skills & Competencies: Organisation & prioritisation Ability to manage a varied caseload. Communication & interpersonal skills Clear, compassionate, and patient centred. Care navigation Ability to coordinate across multiple services. IT proficiency Clinical systems, Microsoft Office, digital tools. Problem solving & initiative Ability to work independently and escalate concerns appropriately. Accuracy & attention to detail High quality record keeping and documentation. Adaptability & continuous improvement mindset. Personal Qualities: Professional, calm, and compassionate Patient focused and supportive Reliable and proactive Team oriented with strong relationship building skills Positive attitude and commitment to PCN values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barnsley Healthcare Federation
Address B H F Priory Centre
Pontefract Road
Barnsley
South Yorkshire
S71 5PN
United Kingdom
Employer's website https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)