About this role
Job summary
Role Overview
The successful candidate will be an experienced medical secretary with excellent administrative and organisational skills, with knowledge of medical terminology and experience of working as part of a multidisciplinary team. You will have excellent IT skills and well-developed communication skills, plus a working knowledge of a busy office environment.
Main duties of the job
Key Responsibilities
Audio and Copy Typing: transcribing clinical correspondence, discharge summaries and complex medical reports Diary and Schedule Management: Managing and prepping outpatient and theatre lists for both NHS and private patients Patient Pathway Management: Tracking NHS patient referrals and waiting lists to ensure they meet national NHS Referral to Treatment (RTT) standards Communication: Acting as the first point of contact for patients and external agencies, providing sensitive and empathetic responses to queries regarding appointments and admissions System Management: Navigating IT systems (eg. Electronic Referral Service/e-RS, Patient Administration systems) and updating patient electronic records. General Administration: Processing post, ordering stationery and managing e-mails
About us
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We are thrilled to say that, following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work for the third-year running. This feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2026.
What we are offering
25 days annual leave plus bank holidays, plus an additional day for your Birthday Weekend working enhancement payments A discretionary bonus scheme A local sickness policy A company pension schemeAccess to a range of benefits including free eye tests, discounted or free glasses, a free 24 hour wellbeing, counselling and advice service, and a retail discount scheme. A cycle to work scheme Death in Service employee benefitAn environment where your learning and development is supported through a range of various learning tools and coursesWorking with a friendly multi-disciplinary team passionate about improving the lives of our patients A bright, spacious and modern working environment, built to the highest standards
Job description Job responsibilities
This exciting opportunity offers potential for further career progression.
We are looking for someone who is incredibly patient focused and enjoys meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
Experience of working as a secretary within an NHS setting is preferable.
This is a demanding but rewarding role that would best suit a self-motivated and driven individual with a keen eye for detail who is able to prioritise their workload effectively.
We are unable to offer sponsorship for this position at this time.
Person Specification
Experience Essential
Previous experience in a patient facing role Competent user of all Office 365 programmes with accurate and efficient typing skills Have an excellent grasp of English spelling, grammar and punctuation Have a proven ability to handle confidential and sensitive information with tact and diplomacy
Desirable
We will provide training so experience is not always needed but the following things will be advantageous Experience of working under own initiative Familiarity with databases or Patient Administration Systems (PAS) An excellent telephone manner A good team player and happy to support others when required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name New Medical Systems Ltd
Address Teesside Newmedica Ltd
29-30 Market Place
North Ormesby
Middlesbrough
TS7 8EG
United Kingdom
Employer's website https://www.newmedica.co.uk/ (Opens in a new tab)