About this role
Job summary
An exciting opportunity has arisen in the Cancer Services Team within the Integrated Surgery and Clinical Support Directorate at Croydon University Hospital for an enthusiastic, patient focused and well organised individual to take up the position of Multidisciplinary Team (MDT) Assistant for Cancer Services.
This is a key role within the Cancer Services Office and will be part of a proactive, talented team of MDT Assistants who are responsible for the incoming referrals via email, Cerner and e-RS and the smooth running of the patient cancer pathways by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. This role would entail working alongside MDT Coordinator's, clinician's and service managers.Your responsibilities will include dealing with telephone queries and liaising with colleagues on a day to day basis. You will have regular interaction with patients via phone and will also be required to maintain good working relationships with a variety of clinical and non-clinical staff. You will be expected to understand and contribute towards a high standard of patient care and also to work as an effective member of a friendly multidisciplinary team. You should have a high level of attention to detail, communication skills, with the ability to use your own initiative and have a flexible approach to work.
Main duties of the job
To ensure that appointments for Cancer Services are arranged within USC (Urgent Suspected Cancer) waiting time targets.
To escalate capacity issues that compromise the ability of the department to meet the USC waiting time targets when appropriate.
To demonstrate excellent customer service skills to patients, GPs and other stakeholders via telephone, email and face to face
To ensure vetting processes are undertaken within agreed KPIs and to escalate to the relevant manager when these KPIs are not being met
To attend weekly PTL meeting to feedback on booking performance and capacity issues
To support the Effective Tracking of Patient Tracker Lists.
To contribute to the Effective Running of the Booking Office.
About us
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
Please see the attached supporting document (Job Description) which contains more information about the role
Person Specification
Qualification and Education Essential
GCSE Level Maths and English (Grade AC) or equivalent.
Desirable
Evidence of on-going continuous personal
Experience Essential
Experience of using full range of IT systems and patient data systems (including understanding of MS Office packages, Cerner/ERS/Infoflex) Experience of prioritising own workload in a fast pace work environment Experience of dealing with complex and sensitive matters over the telephone and, on occasions, face to face
Desirable
Experience in working in a multi-disciplinary environment Experience in dealing with cancer Patients
Knowledge Essential
Knowledge of how to contribute to a successful team. Knowledge of healthcare administrative systems and processes Knowledge of NHS patient pathways - Cancer RTT
Desirable
Knowledge of using information systems effectively
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Croydon Health Services NHS Trust
Address Croydon University Hospital
530 London Road
Croydon
CR7 7YE
United Kingdom
Employer's website https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)