About this role
Job summary
The Patient Pathway Co-Ordinator (PPC) will work within the Centralised team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times.
The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regard to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets and cancer waiting time targets are avoided or escalated to the relevant manager. This role also works closely with the relevant MDT coordinators to ensure patients on a pathway are appropriately managed.
They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.
Main duties of the job
Develop and provide a professional level of customer service for the service. Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member. Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all. Portraying a professional image, maintaining confidentiality at all time. To continuously contribute to the progression and development of the chosen department through the provision of a high quality The post holder will be expected to complete all mandatory training provided.
About us
North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.
Over the last decade we have rebuilt almost all of the hospital and now have facilities that we are proud to work in. We employ over 3,500 staff, more than half of whom live locally. We encourage apprenticeships from the local community and work closely with our local Health Watch.
We are primarily an emergency led hospital with more than 90% of our bed days being used for patients admitted via our emergency and ambulatory units. As well as offering everything you would expect from a major acute hospital we have a number of tertiary services treating patients with HIV and Sickle Cell Disease and a large cancer and radiotherapy service. We also run our local community Sexual Health Clinics.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Job description Job responsibilities
A full list of duties and responsibilities can be located within the job description and person specification for this role.
Person Specification
Education Essential
5 GCSE's A-Level/B-Tec or equivalent experience
Desirable
Degree or equivalent
Experience Essential
Knowledge of healthcare administrative systems and processes Knowledge of RTT pathways Experience of patient administration work in a healthcare setting. Knowledge of working within multi-disciplinary teams
Desirable
Previous experience working in a similar role in a hospital/health care setting
Skills and abilities Essential
Experience dealing with customer complaints and customer care Ability to prioritise tasks effectively Computer literate, with experience of using a keyboard Experience using patient administration systems Knowledge of health and safety
Desirable
Pitman's medical terminology qualification
Personal qualities Essential
Demonstrates excellent intrapersonal, verbal and written communication skills Proactive, takes own initiative Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work Committed to a patient/client first mentality Able to deal very sensitively and nonconfrontationally with colleagues, patients and relatives Confident to work assertively with multidisciplinary team
Values Essential
Demonstrable ability to meet Trust values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address North Middlesex Hospital
Sterling Way
London
N18 1QX
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)