About this role
Job summary
Cardiology Booking and Support Officer
Salary: (Band 3) £25,760 - £27,476 pro rata, per annum
Permanent Position
Full-Time (37.5 hours per week)
We are seeking a motivated and organised individual to join our busy Cardiology team, providing a patient-focused administrative service. This role supports the coordination of outpatient appointments and ensures effective communication with patients and colleagues.
You will handle telephone enquiries from patients, visitors and GP practices in a professional and courteous manner, while supporting the booking, cancellation and rescheduling of appointments in line with waiting time targets. This includes contacting patients to offer appointments, issuing confirmations, and informing them of any changes.
Working closely with the wider team, you will help maintain accurate information and support the smooth running of daily services, including liaising with GP practices to obtain referral details when required.
The successful candidate will have strong communication and organisational skills, with the ability to work efficiently in a busy healthcare environment while maintaining high standards of patient care and confidentiality.
Main duties of the job
To work as a member of a flexible team enabling and supporting patients through the booking of outpatient services according to NHS plan access targets in a knowledgeable and courteous manner. To provide a professional, accurate and courteous appointments and reception service within the Cardiology Booking Service for the Cardiology acute and CDC service. To undertake a wide variety of roles encompassing patient appointments and receptionist duties in an outpatient setting, within Organisation and Departmental guidelines. As a member of a designated clinical team, ensure co-ordination of processes to meet deadlines. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Job description Job responsibilities
To work as a member of a flexible team enabling and supporting patients through the booking of outpatient services according to NHS plan access targets in a knowledgeable and courteous manner.
To provide a professional, accurate and courteous appointments and reception service within the Cardiology Booking Service for the Cardiology acute and CDC service.
Person Specification
Qualifications Essential
Good standard of secondary education equivalent to 5 GCSEs Experience of working in a team Relevant experience preferably in a healthcare setting Ability to use Word, Email and Hospital IT systems NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role
Physical Skills Essential
Handling case notes and deliveries Standard key board skills Call handling and speaking with patients/customers
Aptitudes Essential
Flexibility in line with service needs Self-motivated and able to use own initiative to continuously update working practices Reliable and punctual
Abilities Essential
Ability to relate and communicate effectively with staff at all levels, both clinical and non-clinical Ability to work to deadlines ensuring quality standards are met Ability to work independently and as part of a team Ability to constantly re- evaluate workload and change priorities according to service demand
Communication Skills Essential
Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation Must remain calm and professional under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Isle of Wight NHS Trust
Address St Mary's Hospital
Parkhurst Road
Newport, Isle of Wight
PO30 5TG
United Kingdom
Employer's website https://www.iow.nhs.uk/ (Opens in a new tab)