About this role
Job summary
We are looking for a friendly, organised, and proactive Medical Receptionist / Care Navigator to join our busy and supportive healthcare team. This is an important front-line role where you will be the first point of contact for patients, helping ensure they receive the right care from the right service at the right time.
Main duties of the job
The successful candidate will provide excellent customer service while supporting the smooth day-to-day running of the practice.
About us
You will be employed on behalf of the Practice by Our Health Partnership (OHP).
OHP was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients..
We are currently a GP partnership of 30 practices with 38 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Our head office is based in Cotteridge, but this role will be based at Woodgate Valley Health Centre.
Job description Job responsibilities
Key Responsibilities
Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone Book, reschedule and cancel patient appointments using the clinical system Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service Process prescription requests and liaise with GPs and Pharmacists where necessary Register new patients and maintaining accurate patient records using clinical systems Manage patient queries regarding test results, referrals and general practice information Handling confidential information in line with GDPR, NHS Guidelines and practice policies Supporting clinicians and the wider practice team with administrative duties Assist with referrals to secondary care and community services Process incoming and outgoing correspondence Scan, file and code clinical documents into patient records
Person Specification
Experience Desirable
Experience of working within Primary Care Experience of working on a reception area in a busy environment Experience or qualification in customer care Experience in care navigation or signposting patients to appropriate services
Personal Skills & Qualities Essential
Excellent communication and interpersonal skills Strong telephone manner and ability to deal with a wide range of people Excellent communication and interpersonal skills Strong telephone manner and ability to deal with a wide range of people A calm, empathetic, and professional manner under pressure IT and administrative skills including the use of email and Microsoft office packages Ability to work effectively in a fast-paced environment Ability to work well independently and as part of a team
Knowledge and Understanding Essential
An understanding of confidentially and data protection principles (GDPR) An awareness of safeguarding principles for adults and children
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Our Health Partnership
Address Woodgate Valley Health Centre
61 Stevens Avenue
Birmingham
B32 3SD
United Kingdom
Employer's website https://ourhealthpartnership.com/ (Opens in a new tab)