About this role
Job summary
As administrator you will support your administration colleagues and the wider clinical team in the day to day running of the service. Ensuring that our patients needs are met and receive high quality, timely care from our team. The role is busy and can, at times be demanding, however you will receive support and guidance from all colleagues who value each other and your contribution to the team.
Main duties of the job
Hello, my name is Toni. Im the team manager here in Wakefield Single Point of Access for Older People. We have a vacancy for 30 hours per week. We would like to encourage applicants ready for a new challenge, with a positive outlook and a can do attitude.
You will be central to the smooth running of the team, receiving and processing new patient referrals, whilst assisting referrers including professionals, patients and families by telephone. You will assist clinicians with diary bookings and general administration tasks.
As a valued member of our multi-disciplinary team, you will be working alongside and assisting in the organisation of the weekly multi-disciplinary team meeting and monthly staff meeting.
We foster a supportive, open and inclusive culture, ensuring all of our colleagues feel valued whilst working towards our shared mission of putting our patients at the heart of everything with do.
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
About us
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description Job responsibilities
JOB SUMMARY
Service user contact referred to in this Job description will only apply when working within a clinical area.
The post-holder will:
under the supervison/direction of the Line Manager/Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner.
provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.
demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.
may work within clinical environments where conflict resolution may be required.
act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc.
work flexibly to meet the needs of the service.
develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Line Manager.
work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.
use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.
ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.
For full job description, please see attached supporting documents.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
Person Specification
Training Essential
Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area Must be willing/able to undergo job development and training and maintain skills
Special Knowledge/Skills Essential
Good written communication skills, with the ability to deal with and prepare routine written correspondence. Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages In, decision-making and prioritisation Knowledge of Data Protection Act Customer care skills Good interpersonal skills Diversity/Cultural understanding Resilience to pressure and exposure to emotional, distressing situations Non-judgemental, empathetic manner Able to use observation skills to identify potential risks and act appropriately Demonstrates Trust Values Able to fulfil the requirements of the Trusts value based induction
Desirable
Knowledge of information governance Problem solving skills
Physical Attributes Essential
A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy). Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Experience Essential
Recent Secretarial/administrative experience Copy /audio typing if applicable to role Note/minute taking In using email, maintaining and updating paper and electronic diaries, arranging meetings In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc In working as an effective team member with minimum supervision In working in a busy environment with competing demands Understanding of the need to maintain strict confidentiality In using a degree of initiative in organising and prioritising own tasks in order to meet deadlines.
Desirable
In working in a caring environment In dealing with the public Of NHS software programme Leadership skills Customer Care skills Excellent IT skills
Personal Attributes Essential
Ability to be flexible to meet the demands of the post. Responsive attitude and approach Dress appropriately for the environment Ability to travel around the Trust as appropriate to role
Qualifications Essential
Must be appropriate to the role:: NVQ level 3 or RSA III or OCR III (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services) Or, be able to demonstrate competency at level 3.
Desirable
Willingness to undertake further study/development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South West Yorkshire Partnership NHS Trust
Address Drury Lane Health & Well-Being Centre
Wakefield
WF12TJ
United Kingdom
Employer's website https://www.southwestyorkshire.nhs.uk (Opens in a new tab)