About this role
Job summary
The Division of Medicine has a vacancy for a full time medical secretary to work within the Gastroenterology department.
We are looking to recruit someone who can provide a comprehensive medical secretarial cover to the GastroDepartment. Personal organization, well developed communication skills and the ability to prioritise workloads and juggle ever-changing priorities are also essential, as is the flexibility and ability to demonstrate working in a fast paced environment. We are looking for team players who are able to work on their own initiative. If you feel you have the necessary qualities and skill set we would be delighted to hear from you.
Main duties of the job
To provide comprehensive secretarial and administration support, typing of clinic letters, handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description Job responsibilities
1. To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports.
2. Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with the patient pathway.
3. To answer the telephone promptly and politely; telephoning patients where appropriate using tact, discretion and empathy in all situations.
4. Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding.
Please refer to JD for more details
Person Specification
EXPERIENCE Essential
Excellent knowledge of the full range of Microsoft Office Programmes (ie Word/Outlook/Excel/Powerpoint Experience working in an NHS office environment Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures Experience of planning and organising events eg: MDT's and case conferences Audio Typing
Desirable
Understanding of RTT targets
SKILLS Essential
Able to use own initiative and able to work with limited supervision, managing and prioritising own workload Ability to accurately maintain computerised and manual filing/documentation system Ability to supervise and motivate secretarial support staff Excellent interpersonal and communication skills
KNOWLEDGE Essential
Advanced knowledge of specialist medical terminology and secretarial proceduress, many of which are non-routine Understanding of Trust internal policies as appropriate Clear understanding of confidentiality and data protection issues
Desirable
Knowledge of internal PAS system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Manor Hospital
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)