About this role
Job summary
Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Main duties of the job
Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary, via email and telephone.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
Competent IT skills - Microsoft Office including Outlook
About us
Provide Wellbeing Ltd - Previous experience in business administration with good customer service skills. Background knowledge in Neurodevelopmental services is desired but not essential.
Job description Job responsibilities
Responsible for the end to end processing of patient referrals and appointments from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management. Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand. Support management in the induction of new employees, contractors and temporary staff. Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Person Specification
Essential & Desirable Essential
Demonstrates a professional and courteous telephone manner when speaking with members of the public and clinical teams
Desirable
Previous experience of patient-based systems such as SystmOne.
Desirable Essential
Previous experience in business administration with an operational background
Desirable
Years Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Provide Wellbeing
Address Provide Wellbeing Ltd
900 The Crescent, Colchester Business Park
Colchester
CO4 9YQ
United Kingdom
Employer's website https://providewellbeing.co.uk/ (Opens in a new tab)